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Customer Experience Training and Examinations
Introducing new Customer Experience training and examinations
Cisco Customer Experience training and examinations prepare you for key roles in services or subscription-based organizations. These examinations validate your skills in accelerating time to value and ensuring your customers achieve their business goals by implementing, adopting, expanding, and renewing your software and service subscriptions.
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Cisco offers two customer experience training programs and examinations:
- The Cisco Customer Success Manager certification validates your knowledge and skills in delivering successful outcomes for your customer. Onboard and implement solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and identifying new sales opportunities through the entire customer lifecycle. Passing this exam meets one of the requirements for the Cisco Partners seeking a Specialization in Customer Experience.
- The Cisco Renewals Manager verification demonstrates your knowledge of customer experience concepts and tools including customer success, business acumen, leadership, and Cisco tools and processes. Passing this non-proctored exam meets one requirement for Cisco Partners seeking a Specialization in Customer Experience.
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Case study: customer experience marketing (cisco).
Published: 02 July 2020
While most technology providers invest in a customer experience function, product marketers struggle to communicate their accomplishments. To effectively market CX to both partners and customers, Cisco invested in a dedicated CX Marketing team led by a VP at the helm.
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- Customer Success Stories
Cisco reimagines the center of its omnichannel solar system .
Increase in clicks to "How to Buy" on Cisco.com
Improvement in page load time
Reduction in bounce rate
Increase in visits to the Cisco.com home page
Click-through increase for personalized offers
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“ We want to make everyone who is engaging with us in this transformation initiative a hero .”
Senior Director, Digital Marketing Platforms & Activation, Cisco
Cisco Systems Inc. has never been afraid of change. When Todd Shimizu joined the company three years ago as the vice president of global digital marketing & media, he was looking forward to helping develop a digital strategy for the dynamic business. But what really excited him was the opportunity to work with an experienced team of top performers.
Chad Reese began his career at Cisco as a web program manager nearly 23 years ago. Today, he’s senior director of digital marketing platforms and activation. His colleagues Venkat Krishnamurthy and Rune Olslund came on board around the same time; Krishnamurthy is now Cisco’s director of growth marketing technology solutions and chief marketing technologist, while Olslund is senior director, omnichannel experiences and demand gen. Their counterpart Monica Koedel, senior director of digital customer experience, is in her fifteenth year, and Shilpa Sardar, director of Cisco.com digital experience, recently celebrated 23 years at Cisco.
Those are some impressive employee retention stats, especially for a company that always has its eye on the future and is constantly innovating. If you consider that the tech industry is notorious for high employee turnover and that the “Great Resignation” continues to roar, Cisco’s success at retaining highly skilled employees becomes even more remarkable.
Reese will tell you that Cisco’s secret sauce is “making a hero out of everyone.” Giving them the autonomy to do their job and do it well. Creating a company culture that understands and appreciates people. And keeping collaboration flowing between different departments and teams amid transformation and change.
While we know Cisco is full of noteworthy heroes, we’re focusing today’s story on leaders from two teams who embody the company’s commitment to progress, creativity, and connection.
Their quest? To embark on a three-year digital transformation of Cisco.com — an initiative they call “Cisco.com Reimagined” — and create simple, meaningful digital customer experiences that showcase innovation and drive growth.
A website fit for Cisco's reach
As one of the world’s leading information technology and networking companies, Cisco connects people, computing devices, and computer networks around the world. This enduring tech company has leaned into change and expansion, helping businesses transform their infrastructure, power hybrid work, reimagine their applications, and keep their data secure end to end.
Life would be very different for us all were it not for Cisco’s ingenuity. The company came onto the tech scene in 1984, just a year after the official birth of the internet. Back then, networks could connect computers but couldn’t connect to each other. That required gateways or routers, which was Cisco’s forte. Cisco routers were built to run internet protocols. You could say Cisco built the internet. In fact, 85% of internet traffic travels across Cisco’s systems to this day.
But if you’d traveled to the center of Cisco’s “omnichannel solar system,” Cisco.com, prior to its digital transformation, you would have found a website that lacked the personalization, modern software as a service (SaaS), and commerce experiences you’d expect from such a pioneering enterprise. Especially considering Cisco.com is one of the company’s most valuable assets, receiving over 100 million visitors a year and spanning 59 country sites in 27 languages.
The digital marketing team and OneX customer experience team were especially eager to reimagine Cisco.com and were waiting for the opportunity to rebuild the website and design a customer-first immersive experience.
“ We’ve wanted to do this for a long time. We’ve had the vision of uniting the company and creating intuitive, easy customer experiences, but we haven’t had the mechanism to change it…until now .”
Senior Director, Digital Customer Experience, Cisco
From reimagination to action
Cisco.com Reimagined is part of an enterprise transformation that kicked off in August 2021 to support two company-wide aims — move more of Cisco’s offerings towards a SaaS distribution model and bring more cross-portfolio customer solutions to market to highlight Cisco’s impressive portfolio (they’ve acquired over 218 companies to date).
The teams set out to modernize Cisco.com, making it simpler and more meaningful with a contemporary design system and an experience foundation built for scale. That meant moving away from tech speak to more engaging, customer-friendly language with clear benefits and calls to action. It also meant completely rearchitecting and future-proofing its platform and capabilities with agile technology that adapts to changing customer and business needs and doesn’t keep the customer waiting with long load times or bore them with generic experiences.
"The website is the center of everything we wanted to do at Cisco,” says Shimizu. “It’s a product showcase, demand engine, and customer service portal all in one. We needed everyone to come together: the digital marketing team with myself, Chad, Rune, and Venkat; and the OneX team with Monica and Shilpa. Only by working together as one team could we transform the digital journey.”
Koedel echoes that sentiment. “We have this parallel effort where all the experience elements as well as the platform and data elements, front stage and backstage, are being transformed together in lockstep. It covers all the bases and gets everyone on board.”
The teams met biweekly with important stakeholders from across the company to bring everyone into alignment throughout this complex transformation project. Getting everyone on board with moving from a complex legacy system, one with painstakingly crafted customizations, to an agile cloud platform is the biggest win so far in Krishnamurthy’s view. He serves as the digital strategist helping to translate marketing’s business needs into a supportive tech stack.
“The mindset is much harder than the technology aspect of it,” he says. “Over the years, things become organically complicated. To get people to think out of the box, you have to make it personal and give them the power to see the possibilities for themselves.”
As a groundbreaking tech company, Cisco is no stranger to growth, and it has an entire change management team to help usher in new initiatives. The team takes the time to conduct interviews to understand what each person’s needs are and what they care most about, and then construct messaging accordingly so the entire company can embark on the journey together.
For Cisco.com Reimagined, they took a “crawl, walk, run” approach. To start, the team put new features to market as prototype HTML experiences to track customer engagement. Those early efforts brought a four-fold increase in daily visits to free trials, an 86% increase in how-to-buy traffic, and a 28% increase in clicks to activate products thanks to enhanced personalization. From there, they were ready to run, and they turned to Adobe to provide the robust, agile, scalable technology infrastructure they needed.
Making the move to the cloud
Cisco has been a longtime Adobe customer, and this latest partnership involved migrating Cisco.com from an on-prem Adobe Experience Manager environment to a cloud environment. Its on-prem, highly customized platform made it difficult to add integrations and functions quickly, and it wasn’t set up to deliver personalized, one-to-one experiences at scale to the businesses and consumers they serve. Krishnamurthy explained, “Everything else was on cloud. Everything else was bleeding edge. But Cisco.com was not. And that’s where the most engagements are.”
“We had years of legacy, technical debt, and customizations that just became unwieldy. This was an opportunity for us to start with a clean slate, and that’s had significant benefits in terms of customer experience, performance, and scalability.”
Sardar and her team rearchitected the Cisco.com tech stack, including 20+ integrations, and worked with Adobe Professional Services to build the pipes between Cisco’s internal system and Experience Manager as a Cloud Service. They set up hybrid cloud architecture to scale publishing globally and provide seamless customer experiences.
“We saw an immediate effect. The pages we’ve moved to the cloud have a faster response time, faster load time, and we’re seeing it work better. We saw that work right away,” says Koedel.
Cisco is now benefiting from a speedier time to market, moving from monthly to weekly release cycles. Performance on desktops and mobile phones has improved with a 33% increase in page load time. And Cisco can now take advantage of the latest Adobe innovations as soon as they come to market. And that’s just in the first year of transformation.
“Migrating to Experience Manager as a Cloud Service has allowed us to redesign and rethink end-to-end architecture, drive faster time to market in terms of releases, and power reimagined connected customer experiences.”
IT Director, Cisco
Investing in B2B personalization at scale
Adopting nearly the full suite of Adobe data, content, and journey solutions, Cisco has laid the foundation for B2B personalization at scale.
Olslund worked closely with business units to define what information and content they needed on the website. He then transformed this insight into a design system built on Experience Manager Assets and Quick Sites.
“The design system includes editable templates, layout patterns, drag-and-drop design components, colors, fonts, and any other digital content our content authors might need. This framework improves publishing speed to help us create enticing, always-on-brand content that converts.”
Sr. Director, Experience Strategy & Digital Studio, Cisco
Experience Manager Multi-Site Manager streamlines the global self-service authoring and publishing process, allowing Cisco to scale across 59 country sites. Companies that join Cisco as part of a merger or acquisition (M&A) will be able to grab the components they need to build new website pages quickly while adhering to Cisco’s look and feel.
With Adobe Target , Cisco is starting to see great success by creating and delivering personalized content for different accounts. In one early example, Cisco changed the messaging around Cisco SecureX depending on the customer. Accounts already using at least one security solution received messaging about unlocking more value with SecureX, while other accounts received an offer for a free trial. Just by changing the messaging, Cisco saw excellent click-through rates and conversions.
“If you want to go from one-off personalization to personalization at scale, you must build digital assets and offer management in a consistent way, and then make sure A/B and multivariate testing happen synonymously. We can do that with Adobe Audience Manager.”
Director, Growth Marketing Technology Solutions, Chief Marketing Technologist, Cisco
Adobe Workfront, a leading work management solution, supports Cisco’s publishing and activation operations and workflows by optimizing content production. And with Workfront, Cisco is poised to expand to all facets of campaign management as well. The company has also integrated with Adobe Analytics to gain richer insights into customer journey patterns and determine where to invest in the website. Adobe Marketo Measure attribution models make it possible to pinpoint the most effective engagement methods and adjust campaigns and strategies accordingly.
“One of the biggest benefits of working with Adobe has always been the way apps and platforms work together. It was always imperative to me that we aim for a true transformation – that means people, process, and technology. There was never any question about what platform we were going to use. We wanted to be best-in-class and that meant working with Adobe in the cloud.”
Vice President, Global Digital Marketing & Media, Cisco
Becoming one Cisco
Years two and three of Cisco.com Reimagined will build upon these efforts with the intent to unify the experience across the entire customer lifecycle. Cisco is in the process of enabling SaaS-based trial provisioning and try-and-buy offers in support of its enterprise-wide software model transformation. And because Sardar and her team have architected Experience Manager as a headless CMS, Cisco is on its way to giving customers a seamlessly integrated content and commerce experience.
“As we begin to scale those experiences, those new, reimagined experiences across the site, we want to show up as one Cisco,” says Reese.
It’s a Cisco.com that truly matches the scale of the company’s customer base and product lines. And with people like Shimizu, Reese, Krishnamurthy, Olslund, Koedel, and Sardar on the job, it promises to unite the customer experience across Cisco products, customers, and partners — and encapsulate Cisco’s reputation as an innovator.
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Cisco: HR Management and Culture Case Study
Cisco was established in 1984 with the mission of becoming the supplier of choice and attaining a high market share coupled with developing a high level of customer satisfaction and profitability. The core purpose for its establishment was to influence the outlook of global networking positively by creating exceptional opportunities and value for its partners, customers, investors, and employees.
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Moreover, venturing into the global networking industry would provide Cisco with an opportunity to enhance interaction amongst businesses hence attaining global domination.
In a bid to succeed in the global networking industry, Cisco appreciates the importance of developing a strong workforce. Consequently, the firm has integrated an effective employee recruitment policy.
Upon its inception, Cisco was facing unprecedented growth both in its local and international market. One of the main reasons for the firm’s growth during its formative years relate to adoption of growth and acquisition strategy. In order to satisfy the human resource needs for the expanding firm, Cisco adopted external recruitment strategy.
Secondly, decision to adopt external recruitment was also motivated by the need stimulate employee and organisational growth. External outsourcing hinged on the firm’s quest to meet its fast-growth needs as guided by the principle of outsourcing the best employees from the market in order to become the market leader. By undertaking external recruitment, Cisco was able to pool talent from the external labour market hence increasing its competitiveness.
External recruitment provided the firm with an opportunity to outsource candidates with the necessary experience and skills. In an effort to be competitive, Cisco appreciated the need to be more innovative. The firm was of the opinion that external recruitment would culminate in stimulation of a high level of innovation.
The reason is that external employees would question how the firm operates hence creation of a forward-thinking culture amongst the employees. In line with its commitment for high employee growth, Cisco has incorporated the concept of executive coaching. Decision to implement executive coaching was motivated by the need to accelerate development of a strong executive team.
In its executive coaching, the firm outsources external coaches who collaborate with its managers to undertake executive training. This aspect has played a significant role in developing peer coaching within the firm. Outsourcing the firm has significantly enabled the firm to identify gaps hence improving its competitive strength.
Recruitment and retention tactics of Cisco
Considering the competitive nature of the global networking industry, Cisco is committed at developing a high level of employee retention. During the 1990’s, Cisco developed sufficient competitive advantage due to the high rate of employee retention. The firm’s rate of attrition in 1999 was 6.3 per cent and did not exceed 7.3 per cent during the 1990’s, which shows that the firm has been experiencing a relatively low rate of employee turnover.
During this period, employee retention within the internet industry was as high as 30 per cent. However, the firm had managed to sustain a relatively high rate of employee retention. Most employees from the firm that Cisco had acquired were in the firm. Approximately 70 per cent of managers from acquired firms were in stills with Cisco.
One of the tactics that the firm has incorporated relates to nurturing a strong organisational culture. Cisco appreciates the importance of operating ethically by incorporating the concept of Corporate Social Responsibility (CSR) as illustrated by the fact that the firm is concerned about its workforce’s welfare.
For example, the firm provides state-of-the art day-care centre that is fitted with “nanny cams” for its employee’s children. The employees can watch over their children at the comfort of their workstation. The firm provides moral and financial support in the event of disasters such as fires.
Cisco has implemented a comprehensive employee induction policy. The policy entails assigning “buddies” to new employees who are required to provide personalised attention to the new candidates. Cisco ensures that newly hired employees are indoctrinated with the company’s values, which has greatly contributed towards development of a strong organisational identification amongst the new candidate hence developing a high level of employee retention.
The concept of “buddies” has played a fundamental role in the firm’s effort to manage and lead change. The high rate of employee retention is also enhanced by implementation of an effective reward system. For example, the reward system offers stock options to employees in lower management levels. Bonuses and free dinner amounting to $5,000 also constitute a part of the firm’s reward system.
Problems experienced in Cisco with regard to organisational culture
Upon its inception, Cisco was committed at developing an organisational culture that addresses the needs of the various stakeholders such as customers and employees. Cisco’s organisational culture relied on a number of principles, which include trust, integrity, employee empowerment, and corporate social responsibility.
However, the firm has been experiencing a challenge with regard to sustaining its organisational culture. During the 1990s, the firm undertook rapid acquisition for existing and start-up firms in the global networking industry in its quest to attain its competitiveness.
However, the flipside of the rapid acquisition is that the firm’s organisational culture has been diluted. The major challenge that the firm experienced during the 1990s was how to ensure that the cultures of the acquired firm are effectively integrated in the organisation.
Failure to undertake effective cultural integration upon undertaking a merger and acquisition can adversely affect the success o the merger, which arises from the fact that employees would experience cultural crash that might culminate in resistance hence affective the firm’s long-term performance negatively.
In a bid to deal with the threat of its organisational culture being eroded, Cisco ensured that it undertook a comprehensive cultural fit analysis of the firm targeted for acquisition prior to the actual acquisition. The cultural analysis focused on people in order to determine the probability of the employees adjusting to the new environment.
Additionally, Cisco protected its culture from being eroded through continuous communication to its employees. Cisco continuously reminded its employees on its organisational values and mission thus creating a sense of direction.
In addition to the risk of cultural shock faced by Cisco, its organisational culture was also facing a challenge emanating from poor leadership. The firm had not appreciated the concept of employee development with regard to leadership.
Consequently, the firm experienced ineffective leadership development culture. Most of the organisational leaders were concerned the firm was not in a position to deal with the changes in the business environment due to lack of dynamic capabilities at Cisco.
In a bid to deal with this challenge, Cisco formulated an effective HR strategy that entailed ensuring that it leverages on its employees talent. The firm appreciated the importance of incorporating an employee development culture that would result in the firm being able to effectively deal with the challenges faced. Therefore, to achieve this goal, Cisco formulated a HR development strategy, which entailed training its workforce through Cisco University.
The HR development strategy was composed of various leadership development approaches and programs whose objective was to enhance the development of leadership skills amongst its employees. The firm’s focus on leadership development aimed at facilitating Cisco’s cross-functional alignment and productivity.
The training was required to give the employees a chance to prepare for the firm’s future success by focusing on development of the most important organisational capabilities, which include an agile and knowledgeable workface, a workforce that is appreciative of change, customer focus and foster employee productivity.
The leadership development strategy instituted by the firm during the 1990s focused at ensuring that the firm’s leaders become effective influencers who focus at stimulating attainment of customer satisfaction. Additionally, the firm has also been committed at developing a strong teamwork and collaboration with various stakeholders such as customers.
Human resource planning at Cisco
Cisco, as a global networking company, has been concerned about developing competitiveness in the industry. Thus, the firm has incorporated the concept of human resource planning. A number of HR planning aspects illustrate its commitment towards HR planning, which include talent management, developing an effective work environment, and nurturing organisational effectiveness.
Over the years it has been in operation, Cisco has consistently emphasised on the need to develop a strong human capital in addition to creating a high level of customer satisfaction. Thus, the firm has integrated talent management amongst its strategic management processes.
In its talent management efforts, Cisco is cognisant of the role of effective recruitment to the firm’s long-term survival. Consequently, it incorporated both internal and external employee recruitment strategies, which played an essential role in the firm’s quest to develop a strong labour force.
Its commitment in talent development is also evidenced by its investment in employee training. The firm undertakes employee training by incorporating both in-house and through outsourcing. The firm outsources the services of renowned institutions such as Harvard Business School to assist in employee training.
The training offered is essential in ensuring effective on boarding for its employees hence improving their productivity and the overall organisational performance. Additionally, incorporation of an employee-training program has significantly contributed towards the firm nurturing a high level of customer satisfaction.
Most employees are able to develop strong organisational identification due to the high level of job and career satisfaction developed. The training positions the firm’s employees in addressing future challenges that they might face in the course of executing their duties.
The firm’s commitment in HR planning is evidenced by the management team’s effort to ensure that an environment conducive for working is created. Consequently, the firm has integrated the concept of people management as illustrated by its compensation plan.
Cisco has instituted an optimal employee reward policy that factors in both monetary and non-monetary rewards. The policy has played a fundamental role in enhancing job satisfaction.
Alternative HR planning method that Cisco could use
Systematic forecasting of human resource needs.
To improve its competitive advantage with regard to human capital, Cisco should also have considered undertaking systematic forecasting with regard to its human capital needs. In this strategy, Cisco should have considered integrating continuous evaluation of its business conditions in order to determine its future needs effectively.
Incorporating manpower planning will play an important role in anticipating HR shortages hence avoiding future personnel challenges. Consequently, Cisco will ensure timely labour surpluses and shortages. Additionally, manpower planning will also assist the firm to develop optimal HR policies such as employee recruitment and training.
Thus, manpower planning will form the basis upon which Cisco will undertake career development. Through manpower training, the firm will be in a position to improve the employees’ attitude, behaviour, and skills hence ensuring optimal utilisation of its human capital.
This aspect arises from the fact that the employees will be in a position to apply the skills, knowledge and abilities developed hence stimulating organisational success. Manpower planning will improve Cisco’s efficacy in controlling labour costs.
Performance management strategies Cisco
In line with its commitment to employee development, Cisco incorporated performance management that aimed at ensuring performance evaluation. The strategy adopted by the firm entailed each employee undertaking his or her performance evaluation. The evaluation strategy entailed filling a 6-12 page document, which was later reduced to 2 pages.
Additionally, the performance management strategy also entailed leadership review process (succession management) and talent assessment process. The leadership review process entailed aligning individual goals with the set organisational goals and initiatives.
In a bid to simplify the performance management evaluation, Cisco automated its performance management process, which made it possible for employees to adjust their evaluation on performance in line with their job enrichment.
Additionally, the strategy also entailed collecting and sharing performance feedback in order to support career development. Therefore, the performance management strategy adopted by the firm entailed a dialogue between the employee and the manager.
On the other hand, talent assessment process entailed evaluating individual employees’ performance based on predetermined elements, which include their productivity, versatility, and alignment to organisational performance.
The talent assessment strategy was inclusive in that it evaluated all the employees irrespective of their position in the organisation. The strategy entailed assessment of employee performance based on their leadership and knowledge skills.
Performance management strategy that appeared most effective
Leadership review process or succession management strategy appeared to be most effective performance management strategy. Its appropriateness emanates from the fact that it takes into account the employee life cycle. Through succession management, organisations are able to identify the employees’ development potential.
As a result, the firm can implement career development programs that align to both the employees and organisational success. Succession management strategy will also provide Cisco with an opportunity to develop an effective leadership pipeline, which will culminate in the firm meeting its organisational demands. In conclusion, one can assert that succession management enhances an organisation’s ability to have the right workforce at the right time.
Advantages of performance management over performance appraisal
Performance management is relatively strong compared to performance appraisal with regard its effectiveness in developing and nurturing relationship between the subordinates and the top management. Performance appraisals are mainly focused on assessing the top-down performance of an organisation.
On the other hand, performance management is more effective in developing relationships between the management and lower level employees by stressing on joint dialogues between the two parties.
Additionally, performance management stimulates development of a strong organisational identification by incorporating a comprehensive reward system. On the other hand, performance appraisal is concerned with monetary remuneration.
Cisco’s leadership and development program
Cisco has incorporated a comprehensive leadership and development program that aims at stimulating the firm’s productivity. Cisco is cognisant of the fact that one source of organisational productivity is a strong human capital. Over the years, Cisco has been committed towards development of strong organisational leadership and to achieve this goal, the firm has instituted an executive leadership development program.
The program aims at equipping its employees with skills and techniques necessary to deal with the changes in the business environment. Additionally, leadership development also aims at supporting the organisation achieves its goal of being the global leader with regard to the provision of networking services.
Occurrence of the 2007/2008 economic recession stimulated the firm’s commitment towards leadership and development program, which arises from the fact that the firm was adversely affected by the recession hence leading to poor performance.
In a bid to stimulate its growth, the firm invested in leadership and development in order to create a strong team. The firm’s leadership development program also aims at nurturing a strong organisational team that can enhance attainment of the firm’s goals.
One of the strategies that the firm has incorporated in leadership development is executive coaching. The coaching is undertaken through collaboration of internal and external stakeholders. Executive coaching provides an opportunity for Cisco to identify gaps hence adjusting its leadership development program.
Various strategies which include online learning, on-the-job training, job enrichment, job rotation, and assignment of challenging tasks are some of the strategies that Cisco has incorporated in its quest to encourage leadership development.
Training and development design and delivery program
In a bid to develop and sustain its competitiveness, it is fundamental for Cisco to incorporate effective employee training and development. The training will provide the software engineers with an opportunity to develop software products that address the prevailing market needs. In its training and development program, Cisco should ensure that clear training and development goals are formulated.
The training goals will prevent deviations that might occur in the training process. Secondly, setting the goals will ensure that the software engineers have a comprehensive understanding of the training objectives. The training goals should be effectively communicated to the engineers.
The training and development design should also incorporate the various design factors. Some of the factors that Cisco should take into account include the content of the design, design needs, the participants, and resource requirements. The content of the training program should include the necessary expertise for the training and the number of participants.
On the other hand, resource requirements should include both tangible and intangible resources such as time, cost, number of instructors needed, and the equipment, technology and software requirements. A comprehensive evaluation criterion to determine the success or failure of the training program should be incorporated.
With regard to delivery, a comprehensive design should be prepared. The design should outline the content, the tasks to be undertaken, and the necessary materials. After completion of the design, it is important for the firm to ensure that the involved stakeholders are in agreement with the proposed design.
Consequently, it is vital for the stakeholders to be involved in a discussion in order to explore and identify areas whereby possible adjustments can be undertaken.
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IvyPanda. (2022, April 12). Cisco: HR Management and Culture. https://ivypanda.com/essays/cisco-company-analysis-case-study/
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1. IvyPanda . "Cisco: HR Management and Culture." April 12, 2022. https://ivypanda.com/essays/cisco-company-analysis-case-study/.
IvyPanda . "Cisco: HR Management and Culture." April 12, 2022. https://ivypanda.com/essays/cisco-company-analysis-case-study/.
IvyPanda . 2022. "Cisco: HR Management and Culture." April 12, 2022. https://ivypanda.com/essays/cisco-company-analysis-case-study/.
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Cisco Interview Experience (On-Campus) 2023
Cisco visited our college to hire students for Internships and full-time roles.
- Three roles were there and you have to fill your preference while starting the OA.
- The roles were: Software Engineer, Data Engineer, and Site Reliability Engineer.
- Based on the scores you’ll be assigned the roles for the interview round if selected.
It consisted of only 2 sections.
There were 41 questions in total.
- First Section: It comprised 40 multiple choice questions (MCQs) that covered topics like OOPS, SQL, CN, OS, and aptitude. The level of difficulty was intermediate.
- Second Section: It came up with 1 coding question to solve. You can select any language of your choice for writing the code. We just had 3 languages C, Java, and Python. Compared to coding questions from other firms, the questions were quite difficult.
Out of 600-800 people who had the first round, around 30 of them got the selection for the second round.
4 got selected for Data Engineer, 7-8 for Site Reliability Engineer, and 15-18 for Software Engineer.
Round 2: [Technical Round]
Data Engineer the questions revolved around DBMS. Most of them were asked to write queries. For the Software Engineering role, they focused everything whether it be your projects, data structures, or your core subjects. Even for the Software Engineering role, people were asked to write queries.
Round 3: [Managerial Round]
This round focused more on your behavioral skills. You’ll be asked scenario-based questions. Few were asked to write queries in this round as well. Core subjects are never out of tradition. You’ll be asked a few follow-up questions on your core as well.
4 people were selected for the ETR Connect Round.
Round 4: [ETR Connect]
The interviewer asked some basic questions, and job location preferences and told a few things about the job role. Further, they asked if we had any queries or questions to ask.
Finally, they selected 2 people for the Software Engineering role, 1 for Data Engineer.
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