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How can we help today, how to manage company reviews, managing employer reviews aug 9, 2022 • knowledge, information.
Job seekers trust Company Pages to provide trustworthy and authentic information about potential employers. Encourage current employees to review your company to help your business stand out from other employers. With a claimed Company Page, you can respond to reviews, offering an opportunity to thank reviewers and reply to any comments they might have.
To respond to employer reviews:
- Click Add a Comment near the bottom of the review.
- Type your response in the text box provided.
- Click Add Comment to publish your response.
Tips for responding to employer reviews:
- If you decide to respond to a review, do so in a timely manner.
- Keep things positive. Thank the reviewer for sharing their experience.
- Always be professional. Your responses are visible to everyone.
- Don’t try to respond to combative reviewers.
- Try and take the issue offline when possible.
- Ask employees to rate reviews as helpful/not helpful. Reviews rated "more helpful" are highlighted for job seekers.
- Press delete or backspace to remove Company Pages, press enter to navigate
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It's supposed to be 4-star experience…
It's supposed to be 4-star experience as quite effective in terms of recruitment, but surprisingly there is no way you can contact their customer service support at all if needs any support. It just directs you to their FAQ pages all the time. Once you enter your credit card details, there is no way to delete it but to edit it only. And no solution in FAQ section and no customer service contact number or email available. Please contact me if any of indeed support team is there to help..
Date of experience : November 15, 2023
Reply from Indeed
Hi there, we are very sorry to hear you feel this way. Within your account on your main dashboard there is a "Contact" link at the bottom of the page, if you click on this a pop up will appear with all of our contact options, the option to call us is included there. We would also be happy to assist, please follow up with us by email from your Indeed account email address at [email protected] so we can assist.
Our 2022 Transparency Report has landed
Not effective, very useless and time consuming and they keep bombing ones email with jobs suggestions which will still not be accepted if applicalied for. Never gotten any job there. Most jobs I have gotten are from direct contact with the companies.
Date of experience : November 01, 2023
Hi there, we recommend using Boolean searches to get the most relevant results. You can manage your email settings in your account. We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search. Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP https://www.youtube.com/watch?v=YrYful2pIrg We hope this is helpful!
indeed gave me a 30 day publication for…
indeed gave me a 30 day publication for free , not sure why but I appreciate it.
Date of experience : November 23, 2023
Applications lost via Indeed
Indeed has not put forward my applications. I've spent over 3 hours on 2 applications to find out that the companies never received them. How many more applicants are firms missing out on?
Date of experience : November 17, 2023
Hi Jennifer, please note that all applications are directly sent to employers. We would like to take a closer look at what happened here. When you have a moment, please email us at [email protected] with some additional details so we can further assist. Thank you.
Don't use INDEED to advertise!!!
As a company advertising on Indeed you just trust when it says a free job advert that it actually is free. I just had £198 deducted from my account without my knowledge! I called to get a refund and was told I can only have 1 free job advert running per month. This is news to me and I have been charged for 'paused' adverts that aren't even running!! To say I am fuming is to put it lightly!! I will NEVER use them again as this has not been the first BAD experience with them just taking money from my account. They are just a money grabbing company. Learn from my experience!
Date of experience : December 01, 2023
Hi Shereen, we're sorry to hear about your experience. To clarify, all Indeed accounts are self-serve, and only account holders have the ability to post positions. That includes posting jobs with payment. Credit card information can only be uploaded by account holders. Indeed also works on a post-pay billing cycle meaning that charges that accrue in one month, will not be charged until the following month. We appreciate your feedback and we can certainly pass it along.
no customer service
Every time I am calling indeed number for support or customer service I am being just transferred to their answerphone mail box. Their Indeed mail box is always full and you cant leave any message. Than you will get just disconnected. Unbelievable... If you don't belie me than try to call them on 01137331526 before you give them your bank details! They are very fast to charge you for their service. If anything goes wrong you have massive headache to get in touch with them.
Hi, our UK mainline is open and active. If you wish to speak to someone on the phone, you can call our client success team at 0800 652 9825. They are available Monday-Thursday 9 am to 6 pm GMT and Friday 9 am to 5 pm GMT. We thank you for taking the time to leave us some feedback and we would be happy to pass it along.
like billing options
I like the way you do things now where I can decline applications and not be charged. I do wish that people who apply would follow up with interviews or just not respond if they are not interested. The majority of applicants who respond never follow through.
Date of experience : November 06, 2023
Have been totally getting spam emails…
Have been totally getting spam emails from this company even after requesting they unsubscribe me even though I can’t remember if I subscribed in the first place. I’m receiving at least 50 a day which is harassing. Update You cannot unsubscribe using that link it takes you to another site where it says spin to win. You have my email address please unsubscribe it.
Date of experience : November 26, 2023
Hi Angela, you can unsubscribe from Indeed emails by clicking on the "Unsubscribe" link at the bottom of our emails. If you continue to receive emails from us please send us an email to [email protected] so we can ensure this is investigated.
Sure, here's your message in English: "I applied to this company multiple times, but I haven't received any response nor have I been given a job. I applied with my CV. Who does such a thing? I am very angry
Date of experience : December 02, 2023
I was advertising for an executive director position.
I was advertising for an executive position on other well-known sites and had received some responses. I posted the job on Indeed and received an incredible response! I could not believe the effectiveness of their job site. In addition, I love how you can review and not get charged for rejections if you respond within 72 hours.
Date of experience : October 04, 2023
im very glad
thanks you indeed its ben 1 years now still working at the same place
Based platform, removing reviews unfairly while siding with the company that pays them. Exact the same review that was accepted by Google and Glassdoor was rejected by them. Even when I removed nearly everything, they didn't allow me to submit a reivew.
Date of experience : November 25, 2023
Reviews are subject to a moderation process, so your review may not post immediately when it is entered. If you wrote a review for a company that did not become public or was removed after being posted, it is possible that the review did not conform to our guidelines. You can view the guidelines at: https://support.indeed.com/hc/en-us/articles/360046789111-Company-Review-Policies. Unfortunately, we are not able to discuss individual reviews that may not have been approved.
My account has been hacked twice in 1…
My account has been hacked twice in 1 week, with someone changing all my information and then posting a job where I get tons of calls and emails. The 1st time I reset my account, 2nd I asked for it to be deleted completely. I was told my account was in review so they couldn't take the scam job posting down and my account was frozen. I hope someone sues this company, know if you use Indeed.com your personal info will be seen/scammed and their site is not secure.
Date of experience : November 27, 2023
Hi Sarah, we would like to take a closer look at what happened here. When you have a moment, please email us at [email protected] with some additional details so we can further assist. Thank you.
This company is totally SCAM.I posted…
This company is totally SCAM.I posted an ad looking for employees for my company. They didn’t find any employee who matched with the information I posted and still asked me to paid them. I weren’t happy but had to pay as the agreement before I posted the job. But after that payment they still took money from my bank card in the next following months even though I closed that job 2 months ago. I tried to find the way to contact them about the money they stole from my card without my consent but can’t find any information to contact them. If anyone knows how to contact them please help me. I will be very appreciated. INDEED you must be truly ashamed for stealing £500 from my account without my consent. Everyone should stay away from this company if you don't want your money stolen like mine.
Hi Jan, to clarify, charges can only occur on accounts if there are active jobs or active CV subscriptions. All Indeed accounts are self-serve and employers have the ability to manually log into their respective accounts to ensure no unwanted spend. Indeed also does not have control over if an employer creates multiple employer accounts. Credit card information can only be uploaded by an account holder as well. For your reference, here is more information on how to contact Indeed, https://indeed.my.site.com/employerSupport1/s/article/207325006?language=en_GB. Thank you for taking the time to leave us some feedback and we would be happy to pass it along.
I was having an issue accessing my..
I was having an issue accessing my Indeed employer account. I was locked out of the account and asked to verify that we are the business associated with the account. This was 2nd time it happened within a week. The indeed reps told me it could take about a week to get verified. This was terrible timing as our company need to hire right away. I was finally transferred to Dimitri Kousidis who actually cared about my problem and did everything he could to solve the issue. Which he did in minutes! Simple error... there was too many emails associated with the account. Thank you Dimitri!!
Date of experience : April 14, 2023
For a new account, poor communication overall
Update: moments after posting this, my job was unlocked. So, updating stars. Will continue to update as I am now actually able to use the site -- hopefully, future experiences are more positive! Original: Very poor communication overall; account was locked for review, which was reasonable as this was my first time attempting to use Indeed. However, after providing them the requested information my job listing remains locked. I also engaged with support, and have not had promised follow-up contact on the timeline indicated. The job remains locked. So, at the moment, I have no idea how hiring on Indeed would go, as Indeed has provided no information on why the listing is flagged, or how to satisfy whatever review needs to be undertaken. Overall, a very frustrating experience.
Hi Daniel, all jobs are moderated on Indeed. We must ensure that our quality guidelines are met. In this case, we can see that the job in question is already active on the site. The representative who assisted the account holder about this has already directly emailed the account about this as well. Thank you for taking the time to leave us some feedback!
Useless email spam
They spam with emails about nothing but don’t notify you when a company messages.
Hi Aaron, when an employer sends a message, the message also gets sent to the user's direct email inbox that is associated with their Indeed account email. Users can also reply to messages from there. Thank you for taking the time to leave us some feedback and we can certainly pass it along.
7 years and still no job
I have been applying to companies of various job positions on this website for years. The only callbacks I would get are scams or people who would try to ask me to download a phone app or try and sell me something. Sucks that I wasted so many years on this site. They also don't have a search feature to look for remote or work from home jobs and still have distance radius as the only location search. Which is surprising considering it's way past the prime years of COVID.
Date of experience : November 22, 2023
Hi Ai, we know job searching can be tough and we’re here to help! While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers For your safety, please review our Security page and these guidelines for a safe job search, https://support.indeed.com/hc/en-us/articles/216354123-Guidelines-for-Safe-Job-Search https://www.indeed.com/security
The customer service person was great
The customer service person was great, but Indeed is horrible for billing. They do not send me a detailed invoice which is extremely important for billing at my organization. Instead I have to go in and I have to have a cell phone for the authentication to get a detailed invoice, place an ad or remove an ad. ASAE, LinkedIn, etc. I do not need to jump through hoops to get something so simple. If you are sending me an email to tell me you charged me then attach the detailed invoice. Indeed wastes my time.
Date of experience : October 17, 2023
I don’t get many good candidates
I don’t get many good candidates. They are almost all missing the license I require. I have a sponsored post. I have rejected a few of applications that I was still charged for. I don’t like that feature. Sometimes the time is not enough as the candidates take a while to respond or they don’t answer phone calls. Some I can’t reject till after interview more so because quite a few lie on their resume
Date of experience : October 23, 2023
Hello Lelene, thank you for reaching out. To clarify, for our pay-per-application model, you are paying for the apply, not for the interview or contact. As long as a candidate is rejected within 72 hours of their application you will not be billed. If a candidate is rejected after this timeframe you will still be billed for the application. If you have any additional questions or concerns, please email us directly at [email protected].
How To Remove Negative Reviews on Indeed (2023 Guide)
ARE NEGATIVE OR FALSE REVIEWS ON INDEED.COM HURTING YOUR COMPANY’S RECRUITMENT EFFORTS?
Positive Indeed reviews are a great way to attract people to join your company. When potential employees see that a company is a good place to work, it is much easier to attract and retain top talent. On the other hand, it can be hard to appeal to prospective employees if you have negative reviews on Indeed.com – it can even hurt you when it comes to attracting new customers.
After all, no one likes to go somewhere that has a reputation for treating employees badly. To further complicate the issue, Indeed.com is deemed “highly authoritative” in the search engines, meaning it is very likely to be one of the top search results when you “Google” your company’s name.
While some bad Indeed.com reviews are legitimate and provide valuable ideas for improvement, oftentimes, disgruntled employees or competitors will attempt to libel companies with false and defamatory information. This is largely due to the anonymous nature of Indeed. Anyone can submit a review to the site without verification, which means they might use the site to settle a score.
Indeed does have a review process in place in an effort to stop false reviews before they make it online. However, the process is far from foolproof, and some false reviews are published. If you find yourself in the position of having negative, false or defamatory reviews on Indeed.com, the Reputation Resolutions team can help you remove them completely.
Having launched in 2013, our company was the first in the United States and globally to help companies dealing with negative and false reviews on Indeed. Reputation Resolutions has permanently removed thousands of negative and false reviews from Indeed – having helped SMBs to Fortune 500 companies. If you would like professional help in permanently removing negative, false, or fake Indeed reviews as quickly as possible, please fill out our contact form or call us today at (855) 239-5322 for a free consultation. If you qualify for our results-based Indeed Review Removal Service, you only have to pay for our service AFTER the negative Indeed review(s) have been permanently removed. There is no risk in working with us, you only have to pay for results. It’s important to note that you typically only have one shot at getting a negative Indeed review removed – we are here to help!
Indeed Review Removal FAQs:
Can employers remove reviews from indeed.
Indeed provides extensive company reviews and photo guidelines on its website. It clearly states that any Indeed review that violates the site’s company reviews guidelines or policies may be removed from its platform. In other words, if there are reviews hurting your business reputation there is a chance it can be permanently removed.
Can Indeed reviews be deleted permanently?
Yes, reviews on Indeed can be deleted permanently. The longer negative reviews are active, the more likely they are to damage your business’s reputation and recruitment efforts. You typically only get one chance to remove reviews, so consider working with Indeed review removal experts such as Reputation Resolutions to help improve your business’s online reputation.
How to remove negative Indeed reviews
Indeed lays out specific guidelines and policies for how to remove negative Indeed reviews . If negative feedback on Indeed is harming your company’s reputation, first check to see if the post violates the Indeed review guidelines. Here are reasons why reviews may be removed from Indeed:
- It reviews the services or products of the company
- The bad Indeed reviews include symbols or jargon
- The negative Indeed review includes someone else’s words or words that are made up
- The reviews include information that isn’t public or includes personal information
In addition, you can remove negative Indeed reviews if it includes photos that are selfies, have marketing materials, including logos for an unrelated business, show people who aren’t employees, disclose confidential or sensitive information, or isn’t directly related to a person’s employment experience.
Can you dispute Indeed reviews?
If the bad Indeed reviews that are hurting your online reputation violate Indeed’s policies listed above, then you can dispute the reviews. Indeed does warn that they generally will not remove a negative Indeed review, by policy, unless it clearly violates the site’s content guidelines. If you believe the reviews about your company violate at least one of the policies, then you can report the bad reviews to Indeed’s content moderation team.
How to flag reviews on Indeed
If you found negative Indeed reviews that violate the site’s content guidelines, you must flag them so the site can review them. Follow these steps to flag negative reviews on Indeed:
- Sign in to your Indeed account, or create one if you don’t already have one.
- Find the negative review that you want to flag, and click on the Report (Flag) icon that’s located below it.
- After clicking the Report button, you’ll next have to choose why you’re reporting the review to Indeed. You need to make sure that it violates one of the guidelines listed above.
- Once you’ve completed this step, Indeed will thank you for reporting the issue. This doesn’t guarantee that your review will be removed, nor what the timeline for doing so is.
- If you’re unsure about how to remove a negative review, or you would like the help of professionals to remove the review in question in a timely manner, our Indeed Review Removal experts can help. Our team has helped companies remove thousands of reviews from Indeed since 2013. We can handle the entire removal process for you, which will give you the best chance to remove negative reviews quickly, which will highlight all the positive reviews and improve your online reputation.
Can You Take Legal Action to Remove a Review
While there is nothing that prevents you from taking legal action to remove a review from Indeed, it’s not advisable to do so. That’s because Indeed is protected by U.S. laws that protect the rights to free speech enjoyed by its users. The 1996 Communications Decency Act protects Indeed and sites like it, providing them broad immunity for the content posted on the site by their users.
How do I manage reviews on Indeed?
To manage your company reviews on Indeed, you’ll need to have a claimed Company Page. This will allow you to respond to all reviews, thanking people for leaving them for you and replying to comments people leave. To help your company stand out from other potential employers, encourage your current employees to leave positive reviews about your company.
How to Claim and Edit Your Company Page
You first have to create an employer account to claim your Company Page. Visit the Company Pages review page to search your company name and click on it when you find it. Click the “Why Join Us” tab first, then the “Claim this company page” button on the page that follows. Finally, click “Claim” on the next page, and you’ll be sent verification information from Indeed.
How to delete and close an Employer Indeed account
Unfortunately, Indeed Company Pages cannot be deleted. They are created on Indeed automatically any time a job seeker reviews past employers that are found on their resume, or when a job listing is added to Sponsored Jobs. Company pages won’t appear in search results, though, until at least two reviews for the company are added to the site.
Can employers respond to Indeed reviews?
Not only can employers respond to bad Indeed reviews, but they are also encouraged to do so. This helps to boost your company’s reputation, in fact. Any employee who has Page Owner access is able to respond to reviews, and their name won’t be shown in the response.
How do I respond to a bad review on Indeed?
It’s a good idea to respond to all reviews on Indeed. First, address the person who reviewed your company and thank them for the feedback they left. Apologize for whatever negative experience they had, and try to resolve the issue they had. Finally, offer them additional options to communicate with you to solve the problem, or if they have more questions.
The Do’s and Don’ts of responding to Indeed Company Reviews
There are a few things to keep in mind when responding to Indeed company reviews.
First, make sure that you respond promptly, and ensure that whoever is in charge of responding is following clear company policies for doing so. Creating a regular response schedule and written guidelines will help in this regard, as well as assigning this task to one person or a small team of people.
HOW WE CAN HELP YOU PERMANENTLY REMOVE NEGATIVE INDEED REVIEWS
Reputation Resolutions is currently the only online reputation management firm in the industry offering a results-based service to remove Indeed.com reviews. What does this mean? If you decide to work with our company, you will only be charged for our services if we are successful in completely removing the negative Indeed.com review(s) from the site and search engine results. Reputation Resolutions’ approach to removing false and defamatory reviews from Indeed involves in-depth knowledge of their terms and conditions, legalities surrounding the review in question, as well as how to deal directly with site administrators. To learn more about how Reputation Resolutions can help you remove Indeed reviews and have information about you or your business completely removed from search engines, fill out the form below, and one of our specialists will be in touch with you shortly.
WHY YOU SHOULD WORK WITH US:
Reputation Resolutions is one of the few Reputation Management firms with an “A+” rating with the Better Business Bureau . In addition, Reputation Resolutions has been selected as one of the top providers of online reputation management services in the industry by 5 independent rating agencies. To see reviews from past clients who have used our services, click here .
Benefits of working with the Reputation Resolutions Team:
- Work with a trusted and award-winning online reputation management company.
- Our company is the most experienced company in the industry for removing Indeed reviews.
- This is strictly a pay-for-performance service – if the review is not removed, you DON’T pay.
- NO upfront payment. All we require is a signed service agreement to get started.
- Expedited removal of the Indeed review at no additional cost.
- Secure payment through our SSL encrypted merchant processor. We accept all major credit cards.
To learn more about how Reputation Resolutions can help you remove negative or false reviews, fill out the form below or call us today at (855) 239-5322 for a FREE consultation.
Learn how Reputation Resolutions can help you.
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