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Responsible Use of Technology: The Microsoft Case Study

In collaboration with the Markkula Center for Applied Ethics at Santa Clara University, USA

The World Economic Forum Responsible Use of Technology project aims to provide practical resources for organizations to operationalize ethics in technology. This White Paper, with its focus on Microsoft Corporation, highlights tools and processes that facilitate responsible technology product design and development. The document is the first in a series that seeks to investigate how companies have begun to incorporate ethical thinking into the development of technology. Its lessons can help organizations advance their own responsible innovation practices, and may even inspire others that have created new methods in pursuit of ethical technology to share their work, either in this series or elsewhere.

World Economic Forum reports may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License , and in accordance with our Terms of Use .

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Microsoft Technology Services Case Studies

Meet your transformation moment with deloitte.

We have extensive technology and business experience across industries and have advised, implemented, and operated capabilities that have earned the trust of clients worldwide. See how Deloitte has helped clients harness their technology to achieve desired outcomes and drive value. Browse the use cases below and sort by topics and industries that are relevant to your business.

Explore our case studies

Food services company automates complex supply and pricing processes

Utility provider reduces vegetation risk and inspect assets using drone, cloud, and machine learning

Utility provider unifies digital infrastructure to better serve customers during outages

Automotive Captive Finance Provider modernizes cloud platform to streamline financial operations

Nestlé modernizes infrastructure and creates centralized data lake

A nationally recognized hospital expands its cloud footprint

CDC Center for Global Health modernizes infrastructure and kickstarts cloud migration

Daimler Trucks utilizes data-driven insights to change the course of their organization

Deloitte helps WAEPA build trust and results with customer-centric and cloud-enabled insights

Global chemical company deploys a cloud integration

Loudon Water turns to Deloitte for SAP on Azure expertise

Oil and gas company centralizes data and standardizes finance business processes on a single cloud platform

Regional health care organization remediates cyber issues

Retail Multinational powers its supply chain through Deloitte's AI solution on Azure

State of Idaho transforms child welfare case management

Global Microsoft Technology Services

See how Deloitte helps clients harness their technology to achieve desired outcomes and drive value. Learn more about our Global Microsoft Technology Services.

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Originally specialists in IT and Support services, Idenet shifted its focus to managed services in the early 2000’s and were able to interact with people remotely, increasing the company’s overall success.

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• Harvard Business School →
• Faculty & Research →
• October 2017
• HBS Case Collection

The Transformation of Microsoft

• Format: Print
• | Language: English
• | Pages: 15

About The Authors

C. Fritz Foley

E. Scott Mayfield

Related work.

• Faculty Research
• The Transformation of Microsoft  By: C. Fritz Foley and F. Katelynn Boland