Top 17 Help Desk Resume Objective Examples

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Updated July 17, 2023 13 min read

A resume objective is a brief statement at the top of your resume that highlights your skills, experiences, and goals related to the position you are applying for. When writing an objective for a help desk position, it’s important to focus on customer service and technical skills. Aim to highlight your ability to troubleshoot problems quickly and efficiently, as well as your commitment to providing excellent customer service. For example, you could write “Dedicated customer service professional with 5 years of experience in resolving technical issues seeking a help desk position at XYZ Company.” Additionally, you can emphasize any certifications or qualifications that demonstrate your expertise in the field. This will give hiring managers an idea of what makes you stand out from other applicants.

Help Desk Resume Example

Top 17 Help Desk Resume Objective Samples

  • To obtain a Help Desk position where I can utilize my technical expertise and customer service skills to provide excellent support.
  • To apply my knowledge and experience in a Help Desk role to ensure the highest level of customer satisfaction.
  • To work as a Help Desk professional in an organization that values customer service and technical proficiency.
  • Seeking a Help Desk position with an established organization that will allow me to contribute positively to its success.
  • To use my technical aptitude and customer service skills in a Help Desk role to provide efficient solutions for customers.
  • Looking for an opportunity to join a team of professionals as a Help Desk expert, where I can leverage my knowledge and experience.
  • To secure a challenging position as a Help Desk technician where I can use my problem-solving skills and customer service abilities.
  • Seeking an entry-level position as a Help Desk specialist, offering the opportunity to develop new skills while providing quality service.
  • Desire to work in a fast-paced environment as part of the help desk team, utilizing my extensive technical knowledge and customer service experience.
  • Aiming for an opportunity to join an innovative company as a help desk representative, leveraging my problem solving abilities and communication skills.
  • To join an organization that recognizes the value of exceptional customer service, offering the chance to utilize my technical expertise in help desk operations.
  • Seeking employment as part of the help desk team, bringing strong problem solving capabilities and technical know-how to provide efficient solutions for customers.
  • Pursuing an entry-level position as part of the help desk staff, using my interpersonal skills and IT knowledge to deliver outstanding support services.
  • Looking for an opportunity to join an established company as part of their help desk team, offering excellent customer service while resolving complex issues quickly.
  • Aiming for a challenging role at the help desk department, utilizing my communication abilities and technical proficiency in order to provide high quality support services.
  • Applying for the position of Help Desk Technician with the goal of providing superior customer service through effective troubleshooting techniques and IT knowledge base.

How to Write a Help Desk Resume Objective

A help desk resume objective is an important part of any help desk job application. It should be concise, focused and demonstrate your value to the employer. Writing a help desk resume objective requires you to consider what employers are looking for in a help desk employee, as well as what unique skills and qualities you bring to the table.

When crafting your help desk resume objective, it’s important to address both technical and interpersonal skills. Technical skills should include knowledge of computer systems, hardware, software applications and networks. Interpersonal skills should emphasize customer service experience such as problem solving and communication skills.

Start by introducing yourself in one or two sentences. This will give employers an idea of who you are before they read further into your resume. For example: “Experienced help desk technician with 5+ years of experience providing top-notch technical support to customers worldwide”.

In the next few sentences, highlight your key qualifications in relation to the position you’re applying for. Use industry keywords such as IT support, customer service or troubleshooting when possible. For example: “Highly skilled in troubleshooting hardware and software issues; adept at quickly resolving customer inquiries; experienced in working with Windows/Mac OSX operating systems”

In the final sentence, write about why you are passionate about working as a help desk technician and how you can benefit the company if hired. For example: “I am dedicated to providing excellent customer service and I am confident that my technical expertise will be an asset to your team."

By following these tips, you can craft an effective help desk resume objective that will make employers take notice of your application!

Related : What does a Help Desk do?

Key Skills to Highlight in Your Help Desk Resume Objective

In a competitive job market, it is crucial to make your resume stand out from the crowd. One way to do this is by effectively showcasing your key skills in your help desk resume objective. This section provides potential employers with a snapshot of what you bring to the table and how you can contribute to their organization. Highlighting the right blend of technical knowledge, problem-solving abilities, and customer service skills can significantly increase your chances of landing that coveted help desk position. Let's delve into the key skills you should emphasize in your help desk resume objective.

1. Troubleshooting

A resume objective for a Help Desk job should include troubleshooting as a key skill because it is essential in diagnosing and resolving technical issues. This role often involves assisting users who are experiencing problems with their hardware or software. Therefore, the ability to effectively troubleshoot can lead to quicker resolutions, improved user satisfaction, and increased productivity within an organization. Including this skill in the resume objective demonstrates the candidate's capability to handle common tasks associated with the job efficiently.

2. Active Listening

Active listening is crucial for a Help Desk role as it involves understanding and resolving the problems or concerns of customers or employees. This skill ensures that the professional accurately comprehends the issues reported, leading to effective problem-solving. It also helps in building a strong rapport with customers, enhancing their overall experience. Including this skill in a resume objective can highlight the candidate's ability to handle customer queries efficiently and empathetically.

Empathy is a crucial skill for a Help Desk position because it involves dealing with people who are often frustrated or confused. Being able to understand and share the feelings of another person can help in effectively resolving their issues. It allows the help desk professional to provide better customer service, build rapport with users, and create a positive experience for them. This skill also aids in problem-solving as it enables the professional to see the problem from the user's perspective.

4. Multitasking

A Help Desk professional is often required to handle multiple tasks simultaneously such as answering calls, responding to emails, troubleshooting technical issues, and logging customer interactions. Therefore, having strong multitasking skills is essential to manage these various responsibilities efficiently and effectively. This skill shows potential employers that the candidate can work under pressure, prioritize tasks, and maintain productivity in a fast-paced environment.

5. Time Management

A Help Desk professional often deals with multiple tasks and inquiries simultaneously. Effective time management skills allow them to prioritize tasks, respond to user requests in a timely manner, and ensure all issues are addressed efficiently. This skill is crucial for maintaining productivity, meeting deadlines, and providing excellent customer service. Including this skill in a resume objective demonstrates the candidate's ability to handle high-pressure situations and manage their workload effectively.

6. Problem Solving

A Help Desk professional is often the first point of contact for individuals experiencing technical issues. Problem-solving skills are crucial in this role as they need to quickly diagnose and fix the problem or find alternative solutions. This skill also demonstrates their ability to handle challenging situations and their dedication to providing excellent customer service. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing and resolving any technical issues that may arise, thereby ensuring smooth business operations.

7. Communication

A Help Desk professional often serves as the first point of contact for customers or employees experiencing technical issues. They need strong communication skills to understand the problems being reported, explain complex technical information in an understandable way, and provide clear instructions for resolving issues. Additionally, good communication helps in building rapport and trust with clients, leading to improved customer satisfaction. Thus, highlighting this skill in a resume objective can show potential employers that you are capable of providing excellent customer service and effectively managing technical concerns.

8. Technical Knowledge

A Help Desk professional is often the first point of contact for individuals experiencing technical issues with their hardware or software. Therefore, having a strong technical knowledge is crucial as it allows the professional to understand, diagnose, and resolve these issues effectively and efficiently. This skill also enables them to explain complex technical issues in simple terms to non-technical users. Including this skill in a resume objective demonstrates to potential employers that the candidate has the necessary expertise to perform the job successfully.

9. Patience

A Help Desk professional often deals with individuals who are frustrated or confused due to technical issues. Patience is needed in order to calmly and effectively communicate with these individuals, guide them through problem-solving steps, and provide excellent customer service. Without patience, a Help Desk professional may struggle to handle difficult situations and maintain positive customer relationships.

10. Adaptability

Adaptability is a crucial skill for a Help Desk role as it involves dealing with various technical issues and customer inquiries. The technology and software used in the industry are constantly evolving, and the ability to quickly adapt to these changes is essential. Additionally, every customer will have unique problems and requests; hence, an adaptable Help Desk professional can effectively adjust their problem-solving approach to meet each situation's demands. This skill also demonstrates flexibility, resilience, and the willingness to take on new challenges - qualities that employers often look for in potential candidates.

Top 10 Help Desk Skills to Add to Your Resume Objective

In conclusion, the objective section of your help desk resume is a crucial platform to showcase your key skills. It's an opportunity to make a strong first impression and convince potential employers that you possess the necessary abilities to excel in the role. Carefully selecting and highlighting these skills can significantly increase your chances of securing an interview. Remember, it's not just about listing skills but demonstrating how these skills can contribute to the success of the organization. Tailor this section to each specific job application, ensuring alignment with the job description and requirements for maximum impact.

Related : Help Desk Administrator Skills: Definition and Examples

Common Mistakes When Writing a Help Desk Resume Objective

A help desk resume objective is an important part of the hiring process, as it gives employers a brief overview of your skills and abilities. It should be specific, concise, and tailored to the job you’re applying for. Unfortunately, many job seekers make common mistakes when crafting a help desk resume objective that can cost them the position they’re seeking.

One of the most common mistakes in writing a help desk resume objective is being too generic or vague. While it’s important to highlight your skills and qualifications, stating something like “I am highly motivated and have excellent customer service skills” doesn’t give employers enough information about what makes you stand out from other applicants. Instead, focus on how your experience makes you uniquely qualified for this particular role. For example, “With two years of customer service experience in a technical support environment, I am confident I can provide outstanding customer support to clients using XYZ software.”

Another mistake people make when writing their help desk resume objective is focusing too much on their own interests or goals instead of emphasizing how they can benefit the employer. Employers want to know what value you can bring to their organization; they don't care about what you want out of the job. Therefore, avoid phrases such as “seeking a challenging position where I can use my skills to further my career" and instead focus on how your skills will be beneficial to the company.

Finally, some resumes objectives are simply too long or contain unnecessary details that detract from its purpose. The goal of your resume objective is to capture an employer's attention with just one or two sentences – so keep it short and sweet! Focus on only the key points that make you stand out from other candidates and avoid providing any extraneous information about yourself.

By avoiding these common mistakes when crafting a help desk resume objective, you can ensure that your application stands out from other applicants and increases your chances of landing an interview for the position!

Related : Help Desk Resume Examples

Help Desk Resume Objective Example

A wrong resume objective for a help desk might be to "advance my career," whereas a right resume objective for a help desk would be to "provide first-rate customer service and technical support to end users."

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IT Help Desk (Entry Level) Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for IT Help Desk (Entry Level) Roles

IT Help Desk (Entry Level) Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it help desk (entry level) resume sample.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it help desk (entry level) resume in 2024,    include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

Include volunteering experience in IT. - IT Help Desk (Entry Level) Resume

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

Highlight projects in which you used your transferrable skills. - IT Help Desk (Entry Level) Resume

IT Support Specialist Resume Sample

It support technician resume sample, help desk technician resume sample, it support associate resume sample, skills for it help desk (entry level) resumes.

Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.

  • Active Directory

Service Desk

  • Technical Support
  • Microsoft Access
  • Computer Hardware Troubleshooting
  • Network Administration
  • Computer Hardware
  • Operating Systems

Skills Word Cloud For IT Help Desk (Entry Level) Resumes

This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top IT Help Desk (Entry Level) Skills and Keywords to Include On Your Resume

How to use these skills?

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  • Help Desk Resume Guide & Examples for 2022

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IT Help Desk (Entry Level) Resumes

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Help Desk Resume: Template for Download & Practical Examples

As a Help Desk Support Specialist, troubleshooting other people’s problems is your bread and butter. But have you figured out how to identify problems in your own resume? Let us give you technical support for once and provide you with some corrective steps for your career!

entry level help desk resume objective example

Help Desk Resume Example MSWord® Download our free Help Desk Support Specialist Resume template in Word and troubleshoot your own career!

Margaret Buj

Struggling with tech woes? Help desk support specialists are your digital superheroes, swooping in to save the day with unmatched IT skills and a proactive approach.

Whether it’s offering remote assistance or orchestrating seamless network operations , these experts are the lifeline in the chaotic digital realm.

Thinking about joining the ranks of these IT knights? Learn with us how to write a resume for IT help that’s as strong as your problem-solving skills. 

Dive in to build a resume that lands you that dream job !

Help Desk Resume Sample

Talented computer support specialists are always in demand. 

It is expected that the need for skilled staff in this field will keep rising in the years to come. In fact, about 49,200 job openings are projected for support specialists each year.

Even so, future candidates need to be aware that this is not your regular 9-to-5 job. Due to the nature of the industry, there is a need for 24-hour availability —nights, weekends, and holidays included. 

Before we get into the nitty-gritty of how to write a professional help desk resume, we’ve put together an example for you to look over.

[Maria Johnson]

[Help Desk Analyst]

[Chicago, IL 600007 | 111-333-1111 | [email protected]]

>> Summary <<

Dedicated and experienced Help Desk Analyst with over 9 years in the IT field, exceptional problem-solving abilities and technical acumen in various environments. Successfully handled and resolved 20% of help desk cases at the current role, illustrating a strong track record in improving system functionalities and fostering client relationships. Adept at working in high-pressure situations and maintaining a high level of professionalism and efficiency.

  • Database Management (MongoDB, MySQL)
  • Frontend Development
  • JavaScript, JQuery, Node.js
  • Hardware Troubleshooting
  • Network Configuration
  • Operating System Administration (Windows, Linux)
  • IT Security Best Practices
  • Problem-solving and Analysis
  • Knowledge of IBM RS/6000 Systems
  • Application and Desktop Support

Help Desk Analyst

Example Co., Chicago IL. 

May 2019 – present

  • Expertly fix hardware issues including desktop PCs, printers, IBM RS/6000s, and networks – performed 100+ successful hardware and software repairs per week.
  • Manage the 24/7 support for application and desktop software, ensuring a remarkable 98.8% uptime rate.
  • Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions in a team of 6.

Help desk Analyst

Hudson, Chicago, IL

February 2016 – April 2019

  • Coordinated with onsite technicians and clients to complete replacement of access and switch points at remote sites
  • Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office
  • Established positive relationships with 10 new clients
  • Completed documentation for projects and training


CompTIA A+ – issued by Google IT Support, 202

Bachelor of Communication

University of Seattle, Seattle

What’s the Best Help Desk Resume Format?

Help desk specialists stand as the crucial bridge between users and IT teams , dedicating themselves to resolving problems and maintaining optimal system performance daily. 

When crafting your resume, your presentation should encapsulate not just your proficiency but also your unique approach to problem-solving .

The reverse-chronological resume format is the premier choice for Help Desk Specialists. It allows recruiters to follow your career trajectory clearly, showcasing your growth and problem-solving strategies over time. 

This layout narrates your story of adapting and overcoming challenges in different roles , making a strong case for your expertise and abilities.

Regardless of the format you choose, ensure to include accurate contact details and utilize a professional, distinct font. Keep your content concise and focused on relevant work experiences and skills, adhering to the principle that less is more. 

Remember, recruiters appreciate succinct resumes that encapsulate vital information without forgoing substance.

If you are having trouble deciding what your resume should include, you can always check out our free help desk resume templates that are bound to help you build your help desk resume.

How to Write a Help Desk Resume Summary or Resume Objective

When starting to work on your resume, the first thing to think about is your introductory objective or summary . 

When choosing between a summary or an objective, you need to consider your professional background. 

  • A resume objective is the best way to give an overview of the skills you possess from your education and their experiences. Moreover, it should include your career goals and aspirations. 
  • A resume summary is a more suitable option to outline your skills and work experience. 

Whichever format you decide on, both types of introduction need to be short and precise.

The length of this content should not exceed more than three or four sentences. They should be enough to paint a good picture of you as a qualified potential candidate.

Help Desk Resume Summary Example

These opening few lines may open endless job opportunities for you, therefore use them wisely. 

How can you catch the recruiter’s attention? 

Study the requirements listed in the help desk job description and try to reflect them by using industry keywords in your introduction

Communicate your value and make the recruiter aware of how hiring you would benefit the company. Use strong, active language to sell your strengths and achievements.

A professional summary should include your current role and how many years of experience you have, along with a metric or two that demonstrates one or more important accomplishments. 

Here is an example of a weak resume summary for Help Desk application.

Enthusiastic help desk analyst looking to gain experience and use personal skills to serve the company’s best interests.

This example is poor because it is overly vague and does not convey any specific skills , experiences, or achievements that would make the candidate stand out as a Help Desk Specialist. 

It relies on generic terms like “enthusiastic” and “personal skills,” which don’t give a clear picture of the candidate’s qualifications. 

Additionally, it mentions the desire to “gain experience,” which could potentially signal to employers that the candidate is not yet qualified for the role.

A good Help Desk resume summary should be written more like this:

Knowledgeable and expert IT professional, with over 7 years of customer support experience, seeking an opportunity to deliver training as a Help Desk Support Specialist. Skilled in providing customer and end-user help desk support by identifying and resolving IT issues in both Microsoft and Apple operating systems. 98% of incident tickets were completed to client satisfaction and within company’s specified time limit.

Highlighting over 7 years of experience in the field , the summary efficiently outlines the candidate’s strong skill set, including familiarity with a variety of operating systems and software packages. 

Moreover, it showcases their customer support background and ability to troubleshoot IT issues, effectively presenting a candidate eager and equipped to contribute as a Help Desk support specialist. 

That final sentence also includes a metric which confidently displays their achievements in client satisfaction and time-management.

How to Write an Entry-Level Help Desk Resume Objective

Preparing a captivating Help Desk Analyst resume objective may be challenging for some, but we have just the advice you need. First off, remember that the objective should illustrate what you can contribute to the company . 

This is the information that should be included: 

  • Your motivation for applying
  • Name the software you are proficient in
  • Provide information on your education and certifications
  • Underline what actions you can contribute to the company

Get the recruiter to notice you by using industry terminology and keywords. Look at the job description and make sure your statement fulfills it.

Entry-Level Help Desk Objective Example

Below is an example of a help desk analyst resume objective to give you an idea of the direction in which you should be heading with your objective:

Highly motivated IT graduate seeking a position in a challenging helpdesk environment. Strong communication skills and solid knowledge of Microsoft operating systems and software packages. Looking for an opportunity to put my technical problem-solving skills to use at XYZ company.

The resume objective concisely outlines the candidate’s strengths including skills , as well as their foundation in operating systems and software packages. 

It also conveys ambition and a readiness to grow professionally , emphasizing a desire to use their technical problem-solving skills in a challenging environment. 

This paints the candidate as motivated and eager to leverage their foundational knowledge in a substantive role

How to Describe Your Help Desk Experience

Help desk candidates must remember that content is king when it comes to compiling a resume, regardless of the quantity. 

IT support services encompass a selection of skills that are used in different support jobs in the industry, such as analytical skills , effective communication, the ability to learn quickly, etc. Reflect on skills you possess that you should present in the experience section of your resume. 

To offer you some help, read the useful tips below to understand what an experience section should include:

  • Link the qualifications given in the help desk analyst job description to your experience in a skillful way.
  • Use a reverse-chronological format to list the working experience from the most current position backward.
  • When presenting your accomplishments, always use bullet points . Paragraphs appear too heavy for this type of information. Give a clear overview of your experience in no more than five help desk resume bullets.
  • When writing the experience section, provide information about the previous employment. Name the company that employed you, the position you held there, and the employment duration.
  • Simply listing your experience won’t do! Use action verbs to describe your tasks and achievements, and keywords to add texture to your descriptions. 

Help Desk Resume Examples: Experience

Being a help desk support specialist requires providing technical assistance to users.  

Remember to align your experience with the qualifications required by the company.

When preparing a Help Desk Support Specialist resume, you might want to include core competencies like the ability to deploy, configure and support operating systems on mobile and desktop, a quick-thinking and resourceful nature, and an understanding of information security in user devices and systems.

Here is what your experience section should look like:

Help Desk Technician

Illinois Office of Inspector General, Chicago, IL

2019 – present

  • Managed over 10,000 help desk tickets via JIRA, maintaining a detailed equipment inventory using ServiceNow.
  • Reduced system downtime by 30% through expert troubleshooting utilizing Windows Troubleshooter and Remote Desktop.
  • Elevated customer satisfaction by 25% by offering responsive help desk support and fostering positive customer relationships.
  • Consistently exceeded customer satisfaction targets through proactive and adept problem-solving.

Entry-Level Help Desk Resume: Experience Section

Entering the job market as a beginner is not easy. Candidates lack the confidence they need to go up against experience in a rather competitive job market industry. 

The good news is there are are cases when companies have chosen to hire entry-level candidates for their fresh views on the industry and the ability to train them from scratch.

When brainstorming your experience section, think back to all the situations when your help was needed with tech support. 

Perhaps you volunteered to maintain the computer network for a local organization ? Or did you complete an internship in the IT sector?

These early experiences can shape us for our future careers and you should link them to the job you are applying for. Let us look at an example of how to do this.

IT Intern XYZ 

School District, Jackson, USA 2021 – 2022

  • Supported daily IT operations for a 30-person team, ensuring smooth hardware and software functioning through basic troubleshooting.
  • Managed user accounts in Microsoft Active Directory, facilitating new user setups and appropriate access controls.
  • Aided in IT equipment inventory and budget management, contributing to efficient procurement processes.
  • Created a user-friendly guide to common IT issues, reducing IT department workload by empowering users to solve basic problems.

Is Your Education Section Troubleshooted? It Might Be

Working in IT support demands up-to-date knowledge due to rapid technological advancements. Educational expectations vary based on the role and company. 

For instance, larger software companies often require a bachelor’s degree , while technical roles might need specialized degrees in engineering or IT. 

Beyond formal education, recruiters value relevant certifications, which validate expertise in specific products or systems. Before applying, research a company’s tech stack and seek related certifications. 

Staying informed in the IT landscape , not just relying on experience, can make the difference in landing your desired position.

Help Desk Resume Education Section Example

Now that you know education requirements vary between positions and companies, do a little research on the company you are applying to. 

Review the job description and try to match your qualifications to the ones listed. Include any relevant projects or coursework that can strengthen your application.

To help you understand what the education section should look like , take a look at the below example:

BSc. Degree in Computer Information Systems 

NYC College, New York, NY

  • Member of Math Society. 
  • Final year project: led the update of computer systems at a local community centre as well as training users.

ALWAYS Use a professional font and strong keywords to attract the recruiter’s attention when presenting yourself. Now’s not the time to be modest! 

The Best Help Desk Skills for a Resume

Help desk support employees trace and detect unexpected problems and then create apt solutions for them. Due to the nature of the job—help desk—patience is a necessary virtue. 

Working with a large number of teams requires them to be calm and able to communicate with all types of clients . Some of the most important qualities these employees should have include:

  • Listening skills —this skill is high up on the list. If support teams don’t understand the customer’s problem, then they won’t be able to fix it. Careful listening encourages asking the right questions to clarify a certain situation.
  • Customer-services skills —Getting calls from users frustrated with the hardware or software is not easy, which is why a help desk specialist needs to be patient and sympathetic with all clients. 
  • Speaking skills —Not everyone understands the technical language and support teams need to explain the solution in the simplest terms possible, so the users understand it. 
  • Problem-solving skills —You must know how to locate the problem, analyze it, and offer a solution.

Find all the key hard and soft skills future help desk employees are looking for below.

For roles within IT, it can be beneficial to list the software you are proficient in and technical skills you have at the top of your resume , just after the opening summary or objective. Recruiters will need to know this information first.

Soft Skills

  • Problem-solving
  • Collaboration skills
  • Multi-tasking
  • Meticulousness
  • Organizational skills
  • Active listening
  • Critical thinking

Hard Skills

  • Technical Support
  • Computer Literacy
  • Google Suite
  • Microsoft App Knowledge
  • Email Support
  • Database Management (Apache Hive, Elasticsearch, MongoDB, Oracle PL/SQL)
  • User Interface and Query Software Proficiency (Amazon Redshift, Blackboard, ServiceNow, Transact-SQL)
  • Experience with Development Environment Software (Apache Kafka, Apache Maven, Microsoft .NET Framework, Microsoft PowerShell)
  • Operating System Expertise (Apple iOS, Bash, Microsoft Windows Server, UNIX Shell)
  • Web Platform Development (Django, Google Angular, Microsoft ASP.NET, Spring Framework)

Select the best help desk resume skills that reflect those given in the job description. These skills have to reflect your proficiency in the job at hand. Don’t try to oversell your skills—recruiters have a nose for lies that appear on resumes . 

How to Add Other Sections for an Effective Resume

Extra sections can give recruiters an idea of who the candidate is outside their academic and professional profile. 

Again, when thinking about what to put in this section, always connect the information to the job you are applying for .

Give an overview of projects you have completed and industry organizations you belong to. If you haven’t listed your certifications in the the education section, you can create a subheading to list them here.

Help Desk Resume Samples: “Other” Sections

Below is an example of how you might include extra sections. Remember that any certifications or volunteer work should also be listed in a reverse chronological order.

Continued learning

  • Completed various engineering and IT courses, focusing on network management and data security, XYZ University, 2019-2021
  • ITIL Foundation Certification, awarded by AXELOS Global Best Practice, 2020
  • Microsoft Certified: Windows Server Fundamentals, Microsoft, 2021

>> Languages <<

Fluent in English, Italian, and German, offering a strong advantage in multilingual IT support environments

>> Personal Interests and Endeavors <<

Regular participant in community tennis and basketball leagues, demonstrating teamwork and leadership capabilities

Checklist to Keep in Mind

If you have followed all the instructions we have provided in the guide above, you should have no trouble creating an impressive Help Desk resume.

Go through our key takeaways to make sure that you have covered all the aspects for updating your resume :

  • Use a professional font and strong keywords to attract the recruiter’s attention when presenting yourself.
  • Choose the reverse-chronology resume format as the best form of presenting your professional experience.
  • Write a strong resume objective or summary to introduce yourself
  • Use the experience section to emphasize your accomplishments and the impact that you made in any of your previous positions.
  • Include the skills that highlight your strengths, talents, and software proficiency
  • Use Extra Sections to present projects, continued learning, and other information relevant to the application.
  • List all your degrees, licenses, and certificates that will make you stand out in the crowd 

Don’t forget to check out our other resume examples and a variety of modern and professional templates to help you make your own!

entry level help desk resume objective example

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46 Examples of a Resume Opening Statement (Perfect Introduction)

By Editorial Team on February 8, 2024 — 8 minutes to read

A resume opening statement, also known as a summary or objective, serves as your first impression to potential employers. This brief and concise introduction highlights your relevant skills, experiences, and career goals. It’s important because it can catch an employer’s attention and convince them to read the rest of your resume.

  • Sets the tone : It establishes a professional image and indicates the level of your expertise.
  • Tailors your resume : You can tailor this statement to align with the job description, showcasing how your skills are a perfect match for the position.
  • Showcases your value : By summarizing your most impressive accomplishments, you can quickly show how you will add value to the company.

Elements of a Strong Opening Statement

When you’re crafting the opening statement for your resume, think of it as your professional handshake. This means you need to capture attention while succinctly showcasing your top qualifications. Here are key elements to include:

  • Tailor it to the job. Match your statement to the job description. Highlight how your skills and experience align with the requirements of the position.
  • Use actionable language. Start sentences with verbs that convey your ability to take initiative, such as “managed,” “developed,” or “increased.”
  • Quantify achievements. Where possible, use numbers to demonstrate your accomplishments. For example, “Increased sales by 20% within a year through strategic marketing initiatives.”
  • Include relevant experience. Mention your most pertinent past roles. If you’re a recent graduate, focus on education, internships, and important projects.
  • Add your career goals. Briefly outline how you intend to contribute to the company and grow professionally.
  • Keep it concise. Your opening statement should be a compelling snapshot, not a deep dive. Aim for no more than a few sentences or bullet points.

Sales Manager: “Seasoned Sales Manager with over 10 years of experience in fostering robust client relationships and driving profitable business growth. Achieved an average of 15% yearly sales increase by leading and mentoring a dynamic team.”

Graphic Designer: “Creative Graphic Designer with a passion for developing original designs that resonate with audiences. Expert in Adobe Creative Suite with a track record of delivering high-impact visuals for diverse campaigns.”

Crafting a Personalized Introduction

When writing a resume opening statement, you should focus on creating a unique introduction that captures your professional identity. It’s important to tailor this section specifically to the job you’re applying for, highlighting skills and experiences that align with what the potential employer is seeking.

  • Start with a strong opening sentence that grabs attention. You might introduce yourself with a significant achievement or detail that’s relevant to the role. Example: “As a digital marketing specialist with a proven track record in growing online audiences, I’ve successfully increased social media engagement by over 60% for multiple brands.”
  • Connect your background to the job description. Use the keywords from the job listing to emphasize how your experience matches the requirements. Example: “With a commitment to continuous improvement and lean management, I bring over 5 years of experience in streamlining operational processes for manufacturing sectors.”
  • Mention any unique qualifications or certifications that set you apart from other candidates. Example: “Certified project management professional (PMP) skilled in leading cross-functional teams to deliver complex projects on time and under budget.”
  • Reflect your enthusiasm for the role. Employers appreciate candidates who are excited about the possibility of joining their team. Example: “Eager to contribute my expertise in innovative UX design and user research to enhance the client experience at a forward-thinking tech company like yours.”

Tailoring the Statement to the Job Description

When you’re writing a resume opening statement, it’s important to align it with the job you’re applying for. Start by carefully reading the job description. Identify the key skills and experiences the employer is looking for. Your opening statement should reflect that you possess these qualifications.

Make a list of the skills and competencies the job requires. For example, if the job calls for “excellent customer service skills” or “proficiency in Adobe Creative Suite,” make sure these are mentioned in your statement if you have these skills. Here’s how you might begin your statement for such a scenario:

  • For customer service roles: “Dedicated customer service professional with 5 years of experience…”
  • For a design position: “Creative graphic designer skilled in Adobe Creative Suite, with a strong…”

You can use keywords from the job description. This not only shows you’re a good match but also helps your resume get past applicant tracking systems which are programmed to look for these keywords.

Use quantifiable achievements when possible. Instead of writing “experienced salesperson,” you might say, “Sales professional with a track record of exceeding targets by 20%.”

Examples of Resume Opening Statements

  • Experienced marketing manager with a proven track record in developing successful campaigns and leading high-performing teams.
  • Customer service expert committed to providing exceptional care and developing long-term client relationships.
  • Detail-oriented graphic designer with 5+ years in the freelance industry, known for creativity and a quick turnaround time.
  • Certified project manager who has successfully delivered over 30 large-scale technology projects on time and within budget.
  • Professional content writer with a knack for crafting engaging content that boosts SEO and drives user engagement.
  • Recent graduate with a Master’s in Environmental Science ready to apply rigorous research and analytical skills in a dynamic setting.
  • Enthusiastic sales associate recognized repeatedly for top performance and commitment to team goals.
  • Dynamic HR coordinator with a passion for improving employee relations and a deep understanding of recruitment processes.
  • Organized administrative assistant, experienced in scheduling, office management, and providing excellent administrative support to executives.
  • Skilled electrician with a focus on maintaining high safety standards and delivering quality service on residential and commercial projects.
  • Ambitious business analyst, eager to use extensive background in data analysis and financial modeling to drive business insights.
  • Compassionate social worker with a strong background in counseling and case management for diverse populations.
  • Seasoned retail manager, adept at merchandising, staff training, and increasing sales through strategic store operations.
  • Bilingual translator fluent in English and Spanish, dedicated to maintaining the essence of the original text in each translation.
  • Professional chef with a love for farm-to-table cooking and experience managing fast-paced restaurant kitchens.
  • Reliable logistics coordinator with a deep understanding of supply chain processes and a commitment to efficiency and cost-reduction.
  • Goal-oriented fitness coach with a track record of designing personalized programs that help clients achieve their fitness goals.
  • Versatile performer with experience in theater, film, and voice acting, ready to bring characters to life with enthusiasm and dedication.
  • Data scientist with a passion for uncovering insights through big data analytics and advanced statistical methods.
  • Talented web designer with a flair for creating intuitive, user-friendly websites that drive user engagement.
  • Civil engineer with expertise in green building techniques and a dedication to sustainable urban development.
  • Industrial designer with a knack for developing innovative product designs that meet consumer needs and manufacturing requirements.
  • Doctoral candidate in Computer Science, eager to apply research on machine learning algorithms in a practical, industry setting.
  • Skilled carpenter with a strong work ethic and extensive experience in residential and commercial construction.
  • Professional photographer with expertise in portrait and landscape photography and a passion for capturing unforgettable moments.
  • Certified public accountant with rigorous attention to detail and a strong background in financial analysis and tax preparation.
  • Recent Bachelor of Science in Nursing graduate, eager to provide high-quality patient care in a challenging healthcare environment.
  • Expertise in aerospace engineering with a strong foundation in fluid dynamics and propulsion systems.
  • Dedicated teacher with a focus on inclusive education and fostering a love for learning in every student.
  • Results-driven marketing specialist with a solid understanding of digital marketing trends and analytics tools.
  • Construction project manager skilled in leading cross-functional teams and delivering projects under tight deadlines.
  • Laboratory technician with a meticulous approach to conducting experiments and analyzing scientific data.
  • Seasoned journalist with a history of reporting on international events and an ability to uncover the truth in complex stories.
  • Sophisticated fashion designer with a unique aesthetic and experience showcasing collections at major fashion weeks.
  • Financial planner dedicated to helping individuals meet their long-term financial goals, with a flair for investment strategies.
  • IT specialist with proficiency in network security and experience in protecting corporate data against cyber threats.
  • Skilled mediator known for resolving conflicts and facilitating productive conversations in corporate environments.
  • Professional fundraiser with a talent for crafting compelling campaigns that inspire community involvement and donations.
  • Environmental consultant committed to helping businesses reduce their environmental impact through sustainable practices.
  • Hospitality manager with a warm demeanor and a proven ability to increase guest satisfaction and hotel profitability.
  • Multilingual interpreter with expertise in facilitating communication for international delegations and business meetings.
  • Expert in supply chain management with a drive for optimizing operations and improving delivery timeframes.
  • Agile coach with a passion for empowering teams to adopt agile principles and improve their workflow and productivity.
  • Risk management professional with extensive knowledge in financial regulations and experience in mitigating business risks.
  • Dynamic event planner with a reputation for organizing memorable corporate events and managing intricate details seamlessly.

Frequently Asked Questions

How can i craft an engaging opening statement for my resume if i lack professional experience.

Focus on your soft skills and any relevant academic or volunteer experience. For example, “Eager and disciplined recent graduate with a passion for data analysis and a keen eye for detail.”

What are the elements of a strong objective statement for an entry-level resume?

A strong objective statement should highlight your career goals, relevant skills, and how you can contribute to the company. For instance, “Recent graduate seeking an entry-level accountant position to apply my strong numerical proficiency and analytical skills.”

As a student, what should I focus on in my resume’s opening statement?

Emphasize your academic achievements, any related coursework, and the skills you’ve honed as a student. Example: “Honors student with exceptional leadership skills seeking an internship to explore a career in the non-profit sector.”

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    Article Top 17 Help Desk Resume Objective Examples Brenna Goyette Certified Professional Resume Writer, Career Expert Updated July 17, 2023 13 min read A resume objective is a brief statement at the top of your resume that highlights your skills, experiences, and goals related to the position you are applying for.

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    Indeed Editorial Team Updated January 26, 2023 If you want to find a role as a help desk technician, you can start your search by developing your resume. A resume objective can share your strengths and career goals, which may help get the employer's attention to look at your resume and maybe schedule an interview with you.

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    1. Obtain a help desk position with ABC Company which will benefit from extensive knowledge of popular operating systems and common software applications. 2. Experienced help desk technician seeks position at ABC Company that will allow utilization of five years of experience in computer sales and support. 3.

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    Phoenix, Arizona • [email protected] • +1-234-567-890. Copy. Objective. Eager to contribute to a fast-paced tech environment with a strong understanding of IT support and customer service. Managed a 20% reduction in ticket resolution time at last role, while also spearheading a team that increased customer satisfaction by 15%.

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