Crafting an Effective Customer Service Cover Letter: Examples and Tips

Larry Barker

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply. 

Then, as you fill in the online form, you realize you can add a cover letter. 

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right? 

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.  

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out. 

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too. 

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!). 

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice? 

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

Recommended Reading

How to Hire for Customer Service: A Step-by-Step Guide

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ? 

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview. 

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example. 

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest. 

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter. 

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time. 

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion. 

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or  you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases. 

Your introduction should include: 

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain: 

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:  

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start: 

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off. 

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for. 

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience  

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to. 

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices. 

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative 

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months. 

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative. 

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information. 

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization. 

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters. 

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done. 

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc. 

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position. 

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team. 

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team. 

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market. 

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

Join 251,101 readers who are obsessed with delivering great customer service.

Customer service representative cover letter templates

Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

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Learn how to handle difficult customers and understand the importance of their perception for customer service excellence. Discover the impact of customer's feelings and how to provide compassionate care in difficult situations.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

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The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

Background Image

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

  • What a Perfect Customer Service Cover Letter Looks Like
  • 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

  • First and Last Name. Your full name should always be at the top of the page.
  • Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
  • Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
  • Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
  • Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
  • Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

  • Company Name. Write down the name of the company you’re applying to.
  • Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
  • Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
  • Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
  • Email address (optional). If possible, find the hiring manager’s email address and add it here.
  • Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

  • Dear Ms. Salgado
  • Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

  • Dear Customer Service Department
  • Dear Customer Service Hiring Team
  • Dear Human Resources Team
  • Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

  • Kind regards,
  • Respectfully yours,
  • Thank you for your consideration,

customer service cover letter structure

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

  • Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
  • Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
  • Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
  • Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

best cover letter for customer service job

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

  • What To Know About Writing A Job-Winning Customer Service Cover Letter
  • The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

  • 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

  • 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

  • Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
  • Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
  • Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
  • Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
  • Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
  • Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
  • Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
  • Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

  • Customer Service
  • Communication
  • Flexibility
  • Organization
  • Team Member
  • Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

Customer Service Skills To Include On Resume

  • Open a copy of your target job description
  • Head over to  ResyMatch.io
  • Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
  • Copy and paste the job description into the field on the left
  • Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

Example of Starting A Cover Letter With The Hiring Manager's Name

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

Example of Starting A Cover Letter With The Team & Company

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #1

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #2

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

Customer Service Cover Letter Example # 3

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

The Best Cover Letter Templates

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

  • Head to ChatGPT (you'll need to create an account – it's free)
  • Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
  • Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

  • The percentage by which customer complaints decreased
  • The average reduction in wait times for your calls
  • The retention rate of your clients
  • The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

Quality Impacts Perceived Value - Car Example

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

Matching Cover Letter And Resume

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

  • Start with a proven cover letter template from CoverBuild.io
  • Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
  • Start your cover letter with a personalized greeting for the hiring manager or team name
  • Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
  • Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
  • Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Headshot

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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5 Customer Service Cover Letter Examples for 2024

Stephen Greet

  • Customer Service (CS) Cover Letter
  • CS Representative
  • CS Specialist
  • Bilingual CS Support
  • Write a CS Cover Letter
  • CS Cover Letter FAQs

Customer service professionals do far more than answer questions—they’re salespeople, technicians, administrators, and problem solvers. They straddle the line between company and customer, meeting company goals, resolving conflicts, and satisfying customers with each interaction.

Your job in customer service is invaluable, and businesses know it, too. It’s why you’ve carefully built your  customer service resume  and filled out the job application with time to spare. The only thing that stands in your way is the cover letter. 

Cover letters are difficult to get right. They’re less formulaic than a resume because they rely more on storytelling. That’s why we’re sharing five cover letter examples for customer service and guidelines to help you write a letter you’re proud of (and that gets you the job).

best cover letter for customer service job

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Official customer service cover letter template

Why this cover letter works

  • Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
  • Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
  • Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
  • If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

Customer service representative cover letter template

  • Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

Customer service specialist cover letter template

  • It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

Professional customer service manager cover letter template

  • If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
  • If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
  • Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

Bilingual customer support cover letter template

  • If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
  • Incorporating tidbits like these can make a meaningful impact.
  • Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

Bilingual customer support resume example

3 Steps to Your Best Customer Service Cover Letter

Job seeker works on yellow laptop to write a bilingual customer support cover letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

best cover letter for customer service job

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

best cover letter for customer service job

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

best cover letter for customer service job

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Construction crew works on oversized computer screen to outline customer service cover letter

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

best cover letter for customer service job

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

  • Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

  • Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

  • Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

best cover letter for customer service job

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

  • Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

best cover letter for customer service job

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

  • Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

  • Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Yellow cat answers purple phone about a customer service job opening

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

Customer service resume example

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

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The 23 Best Cover Letter Examples: What They Got Right

Amanda Zantal-Wiener

Published: December 14, 2023

I've sent plenty of cover letters throughout my career, so I know it isn't usually fun to write one. Fortunately, the cover letter examples I painstakingly gathered below show that it’s possible to have a little fun with your job search — and maybe even make yourself a better candidate in the process.

 person types of a cover letter

I was shocked upon learning 45% of job seekers don't include a cover letter when applying for a job. I definitely don't recommend following the crowd on this matter because your cover letter is a chance to tell the stories your resume only outlines.

It's an opportunity for you to highlight your creativity at the earliest stage of the recruitment process.

→ Click here to access 5 free cover letter templates [Free Download]

Are you ready to showcase your unique skills and experience? Or are you looking for more tips and cover letter inspiration?

Keep reading for 20+ cover letter examples, then check out tips for cover letter formatting and what makes a cover letter great .

best cover letter for customer service job

5 Free Cover Letter Templates

Five fill-in-the-blank cover letter templates to help you impress recruiters.

  • Standard Cover Letter Template
  • Entry-Level Cover Letter Template
  • Data-Driven Cover Letter Template

You're all set!

Click this link to access this resource at any time.

Cover Letter Examples

  • Standard Cover Letter Example
  • Data-Driven Cover Letter Sample
  • Entry-Level Cover Letter Example
  • The Cover Letter That Explains 'Why,' Not Just 'How'
  • The 'We're Meant for Each Other' Cover Letter
  • The Cover Letter with H.E.A.R.T.
  • Short-and-Sweet Cover Letter Example
  • The Short Story
  • The Bare Bones Cover Letter
  • The Breezy Follow-Up
  • The Administrative Assistant Cover Letter
  • The Internship Cover Letter
  • The Brutally Honest Cover Letter
  • The Pivot Cover Letter
  • The Graphic Design Cover Letter
  • Consulting Internship Cover Letter Example
  • Nonprofit Referral Cover Letter Example
  • General Email Inquiry Cover Letter Example
  • Post-Phone-Call Cover Letter Example
  • Mission-Driven Graduate Cover Letter Example
  • Short Recommendation Cover Letter Example
  • Professor or Research Position Cover Letter Example
  • Director Cover Letter Example
  • Editorial Cover Letter Example
  • Promotion Cover Letter Example
  • Law Cover Letter Example

Customizable Cover Letter Examples

In a hurry for a cover letter example you can download and customize? Check out the ones below from HubSpot’s cover letter template kit .

1. Standard Cover Letter Example

cover letter examples: standard cover letter

Download a Customizable Copy of This Cover Letter Example

This standard cover letter is among my favorite approaches because it hits all the right notes: It includes a space to give a brief summary of your experience, as well as a space to delve in-depth into the specific responsibilities of your current role.

You also have the chance to describe the challenges you’ve mastered in previous roles, showing that you’re capable of facing any problem that comes your way.

Why I Love It

I love this cover letter because it allows you to describe the high points of your career while still being professional, personalized, and succinct.

2. Data-Driven Cover Letter Sample

cover letter examples: data driven cover letter

Numbers are worth a million words — or that’s how I think the saying should go (if only we could include pictures in cover letters).

Citing data and statistics about your achievements at your current company is an assured way to capture a hiring manager’s attention.

Over the years, I've learned most hiring managers don’t read the entire letter, so a bulleted summary of your achievements can be a powerful way to increase the effectiveness and scannability of your message.

I love this cover letter because it’s adaptable to any role. Even if you don’t work in a data-centric role, you can include any enumerable achievement.

If I worked in a creative industry, for instance, I could include the number of creative assets you designed for your current company.

3. Entry-Level Cover Letter Example

cover letter examples: entry-level cover letter

Many of us have had "first job jitters" (that's what I'm calling it) when applying for our first career opportunity.

However, my experience taught me to increase my chances of getting that first interview by including a cover letter that explains how my education can help me succeed in the role I applied for.

In fact, HubSpot staff writer Erica Santiago says highlighting her education was key to snagging her first role out of college.

"When I graduated from journalism school, I only had a couple of internships under my belt and maybe some writing clips — not enough to compete with most young professionals with more experience," she recalls.

"So, I highlighted the classes I took such as 'News Reporting and Writing' or 'Electronic News Gathering," she says, "And I explained the assignments I did and how they gave me real-world experience in interviewing and reporting."

She says that's how she got her first job as a digital journalist for WSVN in Miami.

If you need help understanding how to highlight your education in a cover letter, look no further than this example from HubSpot.

While other cover letter samples give experienced professionals the opportunity to share their experience at length, this one gives you the chance to describe your personal and professional attributes.

You can then convey how you can use your knowledge to help your target company reach its goals.

I love this cover letter because it’s easy and simple to use for a student who has little experience in their target industry — including those who haven’t yet completed an internship.

Looking for more? Download the entire kit below.

5 Professional Cover Letter Templates

Fill out the form to access your templates., best cover letter examples.

What does a good cover letter look like in practice, and how can you make yours stand out? I  found six examples from job seekers who decided to do things a bit differently.

Note: Some of these cover letters include real company names and NSFW language that I've covered up.

1. The Cover Letter That Explains 'Why,' Not Just 'How'

You may already know how to talk about how you’ll best execute a certain role in your cover letter. But there’s another question you might want to answer: Why the heck do you want to work here?

The Muse , a career guidance site, says that it’s often best to lead with the why — especially if it makes a good story.

I advise against blathering on and on, but a brief tale that illuminates your desire to work for that particular employer can really make you stand out.

cover letter that explains "why" with a story about a childhood experience with the chicago cubs

Image Source

Here’s another instance of the power of personalization.

The author of this cover letter clearly has a passion for this prospective employer — the Chicago Cubs — and if she’s lying about it, well, I'm sure that would eventually be revealed in an interview.

Make sure your story is nonfiction and relatable according to each job. While I love a good tale of childhood baseball games, an introduction like this one probably wouldn’t be fitting in a cover letter for, say, a software company.

But a story of how the hours you spent playing with DOS games as a kid led to your passion for coding? Sure, I’d find that fitting.

If you’re really passionate about a particular job opening, think about where that deep interest is rooted. Then, tell your hiring manager about it in a few sentences.

Why This Is A Great Cover Letter

This example shows how effective personalization can be. The writer is passionate about the employer, drawing from her own childhood experience to communicate her enthusiasm.

Further reading: Sales Cover Letter Tips

2. The 'We're Meant for Each Other' Cover Letter

This cover letter example is a special one because it was submitted to us here at HubSpot. What does the letter do well? It makes a connection with us before we've even met the letter's author.

We're meant for each other cover letter submitted to HubSpot

"Content Marketing Certified" shows the applicant has taken the content marketing certification course in our HubSpot Academy (you can take the same course here ).

Our "records" indicate he/she did indeed give an interview with us before — and was a HubSpot customer.

The cover letter sang references to a relationship we didn't even know we had with the candidate.

The letter ends with a charming pitch for why, despite him/her not getting hired previously, our interests complement each other this time around.

(Yes, the applicant was hired).

This cover letter example does an excellent job of building rapport with the employer. Despite not getting hired for previous roles they applied for at HubSpot, the writer conveys exactly why they are right for this role.

Read more: Customer Service Cover Letter Tips

3. The Cover Letter with H.E.A.R.T.

HubSpot has a lot of H.E.A.R.T. — Humble, Empathetic, Adaptable, Remarkable, Transparent.

Our Culture Code is the foundation of the company's culture, the driving force behind our mission to help millions grow better , and serves as the scaffolding for our hiring practices.

Recruiters at HubSpot look for applicants that demonstrate how they embody the Culture Code and job description, paying extra attention to cover letters that are super custom to HubSpot.

In another HubSpot submission, a HubSpot applicant writes about how she found out about HubSpot, why she likes the company, and how her professional experience aligns with H.E.A.R.T.

cover letter that details experience according to hubspot values: humble, empathy, adaptability, remarkable, and transparent.

HubSpot's recruiting team was impressed with her dedication to the company and how she went beyond what was asked for by linking her portfolio in her closing paragraph.

Featured Resource: 5 Free Cover Letter Templates

Cover-Letter-Templates

Download our collection of 5 professional cover letter templates to help you summarize your professional journey and land your dream job – whether it's at your first or fifth company.

Short Cover Letter Examples

4. the short-and-sweet cover letter.

In 2009, David Silverman penned an article for Harvard Business Review titled, " The Best Cover Letter I Ever Received. " That letter has three complete sentences, as follows:

Short and sweet cover letter example with only three sentences

One might argue that this particular letter is less than outstanding, and I'll also admit it's an older example.

It’s brief, to say the least, and the author doesn’t go into a ton of detail about what makes him or her qualified for the job in question.

But that’s what Silverman likes about it — the fact that the applicant only included the pieces of information that would matter the most to the recipient.

"The writer of this letter took the time to think through what would be relevant to me," writes Silverman. "Instead of scattering lots of facts in hopes that one was relevant, the candidate offered up an opinion as to which experiences I should focus on."

When you apply for a job, start by determining two things:

  • Who might oversee the role — that’s often included in the description, under "reports to." Address your letter to that individual.
  • Figure out what problems this role is meant to solve for that person. Then, concisely phrase in your cover letter how and why your experience can and will resolve those problems.

The key to this standout cover letter is research.

By looking into who you’ll be reporting to and learning more about that person’s leadership style, you’ll be better prepared to tailor your cover letter to focus on how you can create solutions for them.

Read here for more tips on how to land your dream job .

5. The Short Story

Basha Coleman began her cover letter with a short story. The goal of this short story is two-fold:

  • Detail the experience she already has with the organization.
  • Stand out to the hiring team.

short cover letter example from basha coleman that starts with a short story about her existing experience with pepsi

I notice her short story follows a typical narrative arc: It has a conflict/obstacle, a turning point, and a positive outcome, all created with a goal to emphasize a theme or point.

In this case, Coleman is emphasizing her existing affinity with the brand and her triumphs within the program so that she can continue on her career path.

Like the second example in our list, this cover letter does an excellent job of conveying the applicant’s existing affinity for the brand. If you are applying to a company you love, don’t be shy about showing it and explaining why.

6. The Bare Bones Cover Letter

In today's job market, cover letters aren't always necessary. Even though many recruiters won't ask for or even read them, cover letters can still be effective and convey personality to a reader.

Writing a strong cover letter can help you better convey your interest in the position and company.

This template from The Balance Careers puts together the essential components of a short cover letter: excitement about the position, your qualifications, and a call-to-action for the recruiter to follow up with you.

Combining these central aspects in a well-written, compelling narrative will go a long way in convincing readers to hire you.

short cover letter example with summarized bullet points

This letter is organized and concise. The inclusion of bullet points to highlight key skills and help the recruiter skim the document is a nice touch.

Check out this post for more useful cover letter tips .

7. The Breezy Follow-Up

In this cover letter, Amanda Edens is following the instructions the hiring manager gave by forwarding an email with resume and writing samples attached.

short cover letter example from Amanda Edens with bullet points and breezy language

This short cover letter is the result. I especially admire how she uses casual and breezy language to convey personality and enthusiasm, and she keeps her paragraphs succinct.

Not only does Amanda include links to relevant writing samples that are live on the web, but she also closes with a strong final paragraph that:

  • Summarizes the expertise she has relevant to the posting
  • Emphasizes that she doesn't want to simply get a job but rather help the organization accomplish their goals
  • The reader gets everything they need in an organized and thoughtful manner.

8. The Administrative Assistant Cover Letter

In this cover letter the candidate, Michelle, plays up her prior music industry experience to build a connection with Epic Music Group. If you have specific industry experience for the role you are applying for, be sure to highlight that.

Cover Letter Example: Admin Cover Letter

It’s clear that she’s passionate about not only the music industry, but Epic as a whole.

She’s done so much research on the company that she knows what software programs they use, and happens to be proficient in it to help convey value to the hiring manager.

This example further illustrates the importance of research.

Make sure you understand the culture of the company to which you’re applying before you send a completely unfiltered cover letter — if you don’t, there’s a good chance it’ll completely miss the mark.

In just three short paragraphs, the applicant uses their company research to drive home why they are the perfect fit for the role — emphasizing industry experience as well as software knowledge specific to the company.

All of this communicates that she’d be able to start with very few hiccups while getting up to speed.

Further reading: 15 Cover Letter Templates

9. The Internship Cover Letter

Maybe you’re just getting started in your career and looking to land the right internship to gain experience in your field.

In this case, you’ll need to highlight more of your educational background and transferable skills since you won’t have as much professional experience to highlight.

Cover Letter Examples: Internship Cover Letter

The cover letter above is a great example of how to emphasize your skills and accomplishments when applying to internships or entry-level positions. A few things the applicant does well:

  • Highlights relevant extracurriculars and affinity networks. In this case, the applicant is applying for a business analyst position, so mentioning their involvement in a FinTech group makes sense.
  • Previous internships in relevant fields: Our applicant points out that they’ve interned as a Business Analyst at another firm. Pointing out that they’ve done the role before will help make their case for fit.
  • Highlight other useful skills: This applicant is fluent in both English and German. If an international company or an organization needs bilingual support, knowing multiple languages is an asset.

This cover letter example illustrates how you can leverage your education and background to get the gig even when you don’t have much working experience. Highlighting previous internships or experience in related fields can go a long way in convincing hiring managers you’re the perfect candidate for the role.

Further reading for recent graduates:

  • How to Find a Job After College
  • Writing a Cover Letter for an Internship

Creative Cover Letter Examples

10. the brutally honest cover letter.

Then, there are the occasions when your future boss might appreciate honesty — in its purest form.

Former Livestream CEO Jesse Hertzberg, by his own admission, is one of those people, which might be why he called this example " the best cover letter " (which he received while he was with Squarespace):

Brutally honest cover letter example

As Hertzberg says in the blog post elaborating on this excerpt — it’s not appropriate for every job or company.

But if you happen to be sure that the corporate culture of this prospective employer gets a kick out of a complete lack of filter, then there’s a chance that the hiring manager might appreciate your candor.

"Remember that I'm reading these all day long," Hertzberg writes. "You need to quickly convince me I should keep reading. You need to stand out."

The applicant did their research on the company’s culture and executed this cover letter flawlessly. It’s funny and shows off the applicant’s personality all while making it clear why they are a good fit for the role.

Further reading:

  • How to Stand Out and Get Hired at Your Dream Company
  • How to Find Your Dream Job

11. The Pivot Cover Letter

Making a career switch? Your cover letter can be an excellent opportunity for you to explain the reasoning behind your career change and how your transferable skills qualify you for the role.

Cover Letter Example: Creative Pivot Cover Letter

It’s clean but effective.

Since the role she is applying for is more visual, it’s important to both show and tell why you’re a good fit.

This cover letter strikes the perfect balance between creativity and simplicity in design while putting the applicant's career change into context.

The copy is clean, with a creative font choice that isn’t distracting from the content, but still demonstrates the applicant’s knack for design.

12. The Graphic Design Cover Letter

When applying for more creative roles, the design of your cover letter can say just as much as the words on the page. Take the graphic designer letter example below.

sandra barnes cover letter

It’s got so much going for it:

  • Pop of color
  • Clean layout
  • Interesting fonts

Besides the style elements, this example also doesn’t skimp on the key skills recruiters are looking for. Using metrics, the applicant proves their value and why they would be a great fit.

This cover letter thoroughly conveys the applicant’s skills and qualifications using a variety of visual elements and emphasizing their greatest achievements.

Pro tip: If you're applying for a graphic design job, share a link to your graphic design portfolio website , even if it's not an application requirement.

Job Cover Letter Examples

Next up, let’s go over some classic cover letter examples for jobs, especially if you’re applying to internships or only have a few years of experience.

The below cover letters follow the golden rules and don’t deviate too much from the standard — which is ideal if you’re applying to positions in more traditional industries.

13. Consulting Internship Cover Letter Example

consulting cover letter

Many internship applicants are early on in their careers or are still in college. That means they’ve yet to gather enough experience to offer tangible proof of their ability to do the job.

That means that a cover letter is the place where an internship applicant can shine.

This cover letter example highlights the applicant’s skills in a bullet-point format. That makes it easier for an overburdened hiring manager to get the essence of her points, quickly, if they’re only skimming cover letters.

Not only that, but this applicant personalized the letter in every single sentence. She shares information about her prior conversations with some of the company’s employees and mentions the company’s name at every turn.

While she only has one prior consulting job, she deftly mentions the skills she developed in that role and ties them into her desired position at Quantcast Product Group.

This cover letter example does a fantastic job advertising the applicant’s soft skills in a highly scannable format — while still going heavy on the personalization.

Don’t be shy to lightly play with formatting to get your point across and to imbue the letter with your passion for a company.

14. Nonprofit Referral Cover Letter Example

job cover letter examples: nonprofit referral

This cover letter example for a nonprofit job hits the ground running by right away inserting the name of one of the nonprofit’s Superintendents.

That’s an excellent way to get a recruiter’s attention and make you stand out from the slush pile, even if you’re only just out of school, as is the case for this applicant.

If you’ve received an internal recommendation for a position, you’d be wise to open your letter with that information. Don’t worry about it feeling too stilted or strange — remember, hiring managers only skim letters.

Your goal is to make sure they get information about you that they otherwise won’t get from your resume.

With only three full paragraphs, this cover letter example is short, sweet, and to the point. No time is wasted, and it also goes over the critical basics, such as skills and experience.

This nonprofit cover letter includes a recommendation from an internal employee at the target organization, making it more likely to stand out from the slush pile.

I  also love that it doesn’t skimp on the basics, such as skills, enthusiasm, and experience.

15. General Email Inquiry Cover Letter Example

job cover letter examples: general internship inquiry

Even if a job opportunity isn’t available at an organization yet, it doesn’t mean that there won’t be. You can always send a general inquiry cover letter, like the one in this example.

This email cover letter for a political campaign internship is short and sweet, but includes the critical information the campaign coordinator needs to consider the applicant for any new positions that may open up.

The best part about this cover letter is that it can be easily customized from one political campaign employer to the next.

While it does include a level of personalization, it’s brief and can be easily changed to address the specific political candidate.

When sending general inquiries like this one, it’s essential to make the personalization aspect as pain-free as possible for yourself. That may mean including only one sentence or two, knowing that a general inquiry might not be replied to.

This email cover letter example hits all the right notes while keeping it brief and to-the-point. While we don’t recommend choosing this format for a formal cover letter, it works if you’re sending a general inquiry to an employer over email.

It’s also a good example to follow if you’re still in college or have very little experience.

Read more: How to Write a Letter of Interest

16. Post-Phone-Call Cover Letter Example

job cover letter examples: post phone call

If you get a phone call from a potential employer and they invite you to send your resume, pat yourself on the back — that is such a win. In your cover letter, be sure to mention that right away, like this example does.

A hiring manager or an executive at a company likely has a lot of tasks on their plate, which means that they may forget about your call from one week to the next.

That is totally okay, which is why this example starts with a reminder that the applicant and the letter recipient spoke back on January 31st. It also has a few more details about why they started speaking in the first place.

Aside from leveraging the phone call that’s already occurred, this cover letter also does an excellent job explaining why the applicant is an ideal choice for the job.

It goes into detail about skills and previous experience with a high level of enthusiasm, and includes a promise to follow up at the end.

This cover letter example includes two things that will immediately draw my attention: A phone call they’ve already had, and a mutual contact at their organization.

The job and internship search can be grueling; never be afraid to use everything you have at your disposal to improve your standing over other applicants.

Read more: How to Start a Cover Letter

17. Mission-Driven Graduate Cover Letter Example

job cover letter examples: mission driven

This cover letter example from a recent B.A. graduate wowed me from the first sentence.

The applicant right away explains her attained degree and her specific career interests, then dives into the aspects of her experience that make her such a great candidate.

It's so personalized to the employer’s own mission that it’s difficult to stop reading it.

Even if the hiring manager isn’t a science or health professional, they would be able to effectively gauge the applicant’s suitability for the role by the expertise she shows in her cover letter alone.

The applicant explains at length why she’s excited to work for that specific hospital. The organization serves Aboriginal populations, which aligns with her own values and research interests.

In the last paragraph, she summarizes what she knows about the employer in one sentence, then describes how each of her experiences supports the employer’s mission.

That is an exceedingly clever and meaningful way to align yourself with an organization at a deeper level.

If you’re applying to a mission-driven organization, don’t be shy about showing your excitement and expertise. You don’t need a lot of experience to show that your values align with those of your target organization.

This cover letter example is especially good inspiration if you’re making a career change, have only just a few internships under your belt, or are graduating from college.

18. Short Recommendation Cover Letter Example

job cover letter examples: short recommendation

Referral or recommendation cover letters don’t need to be too long, and this is a great example of that. It immediately leverages a mutual connection at the company.

The mutual connection recommended that the applicant contact the hiring manager for a role, which is a piece of information I  always recommend you frontload in your letter.

This specific cover letter comes from an applicant with little experience, making it a good example to follow if you’re switching careers or just out of college.

Instead of talking about their experience, the applicant uses anecdotal evidence to convey their enthusiasm for working at that company.

The writer also goes over their most salient skills, such as being able to speak multiple languages. They also explain how their degree directly applies to the target role.

I  love that the candidate highlights their leadership abilities and makes that an effective selling point for being hired.

This cover letter doesn’t go on for too long, which we love. It’s simple and sweet and provides all the information the hiring manager needs to look more closely at the applicant’s resume and make an interviewing decision.

19. Professor or Research Position Cover Letter Example

job cover letter examples: professor or research

Academic or research position cover letters might require a little more information than the typical cover letter — and this is one such example. Why is it okay to go a little longer?

Because the letter is not only a way to supplement the PhD candidate’s academic CV, but to provide a writing sample for the search committee.

I love this cover letter because it expresses the candidate’s enthusiasm for teaching and explains her instructional ethos, such as providing out-of-the-classroom opportunities, championing communication, and encouraging students to step out of their comfort zone.

The applicant also suggests courses she may be able to teach at the target institution, and expresses her interest in developing new courses as needed.

She also suggests how she can enhance the college’s extracurricular programming by offering study abroad courses, which shows not just an interest in teaching but adding to the school’s overall culture.

While this letter goes for a little longer than recommended, it serves as a fantastic writing sample and explains the applicant’s research background at length.

If you’re applying to academic or research roles, don’t be afraid to go into detail about what most excites you in terms of research interests.

20. Director Cover Letter Example

job cover letter examples: director

This cover letter example — for a Director of Catering position at a university — doesn’t waste any time.

The applicant right away says that they’re a strong candidate for the role, then jumps right into three salient qualifications that make him a great fit.

I love how the applicant uses bullet points and bold text to guide an overburdened hiring manager through the cover letter — and to give them permission to scan it, if needed.

If the hiring manager would like more information or actual examples of the skills, they merely need to read the rest of the bullet point paragraph.

As mentioned, light formatting can be beneficial to your cover letter, as it draws the recruiter’s eyes and prevents them from having to fish for the information they’re looking for.

This short, sweet cover letter includes the critical information a hiring manager or high-level executive needs to make an interview decision.

I  love the use of formatting that doesn’t stray too much from regular cover letter conventions, and I  like that the applicant kept all other paragraphs extremely brief.

21. Editorial Cover Letter Example

job cover letter examples: editorial

Applying for an editorial or journalistic position? Like a cover letter example I  shared earlier, you can take a more storytelling approach to capture the hiring manager’s attention.

This cover letter example does that effectively by telling an anecdote that directly mentions the newspaper where they’d like to work.

This immediately draws the reader in and tells them that this application isn’t random at all; the applicant would like to work at the newspaper because they’ve read it every morning.

Not only that, but they have a favorite reporter on the newspaper’s staff. The applicant then jumps into the specific reason they want to take an editorial position at the Baltimore Sun.

The cover letter includes all pertinent information, such as how previous positions have equipped the applicant to take on this job. It closes with enthusiasm after keeping the reader rapt every step of the way.

The applicant uses storytelling to — you guessed it — apply for a position that needs storytelling skills. If you’re applying for a data-driven position or a graphic design position, why not showcase those skills in the cover letter itself?

I  like that this letter doesn’t diverge too much from cover letter conventions while still differentiating itself.

22. Promotion Cover Letter Example

job cover letter examples: promotion

In this cover letter example, the applicant already works for the employer and wishes to apply for the next position to move up in their career.

I  like that the letter cites the applicant’s extensive knowledge of the organization, which will no doubt give them an advantage over external applicants.

Not only that, but the applicant also references their experience before they started working at the employer and uses that information to make their candidacy even more desirable.

Lastly, this letter includes a healthy level of enthusiasm for the university and the position — something that is never extra in a cover letter.

This cover letter example does an excellent job showing the candidate’s knowledge of their current organization while stating why they’re a natural fit for the promotion.

Plus, the letter includes information on the applicant’s relevant activities outside of work — if you’re involved in any organizations that might help you do your job better, be sure to include them.

23. Law Cover Letter Example

job cover letter examples: law

This law cover letter example jumps right into personalization, a bold move that will serve you well if you’re genuinely interested in a company and want to stand out.

The applicant cites the recipient’s recent article on bond litigation, then ties that into the role they’d like to get at the law firm.

The applicant then goes into his skills and the feedback he’s received from past managers. This is an excellent way to introduce your skills without sounding dry — or even unfounded.

By citing positive feedback you’ve received, you’ll imply that others have praised you for having those skills, and that you’re not only "tooting your own horn."

Pro-Tip: In cover letters, it’s absolutely okay to toot your own horn — that’s what they’re for. But if you can cite others’ remarks, that also helps.)

At just two and a half paragraphs, this letter is exceedingly short but no less effective. It’s an excellent example of how to personalize your letter quickly while still conveying the essentials of a cover letter.

This short cover letter example keeps it brief while still creating high impact. The applicant personalizes the letter immediately, cites external feedback, and conveys enthusiasm.

This letter proves you don’t need to write a novel about an employer to sway the hiring manager into giving you an interview.

Now that I've shown you some excellent examples, let's talk about how you can create the best cover letter for your dream job.

What is a good cover letter?

A cover letter is used to show your interest in the role, passion for the company, and the impact you've had in previous positions. Good cover letters should include a standout opening, relevant skills and qualifications, and a strong finish with a call-to-action — all within one page and unique to each application.

What’s on a cover letter?

Before you start writing your cover letter, let's cover a few basic must-haves you'll want to include. If you’re looking for more detailed instructions, check out this guide to writing a cover letter .

Add a simple, but pleasant greeting to address the recruiter or hiring manager.

Learn more:

  • Dear Sir or Madam Alternatives
  • Cover Letter Greetings

Write a catchy introduction that explains why you’re interested in the role.

  • How to Write an Introduction
  • Tips for Writing a Good Introduction Sentence

Work Experience

This is the heart of your cover letter. It outlines your relevant experience and why you’d be a great fit for the role. You can highlight special skills, experiences, professional achievements, or education to help make your case.

  • How to Write About Your Professional Background
  • Professional Bio Examples
  • LinkedIn Bio Examples

In this paragraph, add a call-to-action by expressing interest in an interview. Offer your contact information and sign off.

  • Email Closing Line Examples
  • Tips for Writing Conclusions

What does a cover letter look like?

Besides showing off your skills and qualifications, cover letters give you the opportunity to present a clear, concise, and compelling writing sample. It shows off your personality and your ability to convey ideas.

That's a lot of information to include on a single page, so it can help to have a clear structure to start with.

Check out our fillable cover letter templates to see how you should organize the content of your cover letter.

HubSpot Cover Letter Template

What makes a great cover letter?

A cover letter is personal, but it also needs to help you reach a goal and help the hiring team understand how you could perform that role with their company. This complexity can make cover letters really tough to write.

Because cover letters are difficult to write, many come off as boring, basic, or confusing for hiring managers to read. But the tips below about the qualities that make a cover letter great can help you take your cover letter from basic to bright.

Start with this quick video, then keep reading for more tips:

Personalized Introduction

Begin with an introduction that's personal. It should capture the reader's attention and address your recipient by name. Then, add a compelling opening sentence that emphasizes your interest in the specific role.

Helpful Cover Letter Introduction:

"Dear [Hiring Manager's Name],

In an increasingly digitized world, where customer-centric strategies are vital for business success, I am thrilled to apply for the [Job Title] position at HubSpot."

Unhelpful Cover Letter Introduction:

"To Whom it May Concern,

I am applying for the [Job Title] position at HubSpot. I have some experience in marketing and can help your clients grow their businesses."

Relevant Professional Experience

It can be tempting to use the same cover letter for every job. After all, it's about your experience, isn't it? But it's not enough to rephrase the work history in your resume.

Recruiters and hiring managers are looking to fill a specific role, so you need to show how your experience translates to their unique needs.

So, the body of a great cover letter should showcase the specific professional experiences that are relevant to the job you're applying for. Emphasize your accomplishments and skills that directly relate to what the job needs.

To speed up this part of the cover letter writing process, start by creating a list of your transferable skills . Drafting this list can help you quickly focus on the skills to highlight in your cover letter.

Then, use AI tools to summarize job descriptions and narrow in on where your experience and the needs of the role you're applying for overlap. This post is full of useful AI assistant tools if you're new to AI.

Helpful Cover Letter Experience:

"At [Company Name], I had the opportunity to assist a global ecommerce retailer in enhancing their online customer experience. By conducting in-depth market research and customer journey mapping, I identified pain points and areas of improvement in their website navigation and user interface."

Unhelpful Cover Letter Experience:

"I also worked with an ecommerce retailer to improve the customer experience. We did some surveys and training, and they were happy with the results."

Useful Examples

To make your cover letter stand out, add specific examples that show how you've solved problems or gotten results in past roles.

Quantify your accomplishments whenever possible, using data to give the reader a clear understanding of your impact.

Helpful Cover Letter Example:

"I lead a team of five content writers while increasing website traffic by 18% year-over-year."

Unhelpful Cover Letter Example:

"I have a great track record of leadership and achieving fantastic results."

Research and Company Knowledge

Hiring teams aren't hiring anyone with the skills to do the job. They're hiring a person they'll work alongside at their specific company.

So, to show that you're not just looking for any job anywhere, share your knowledge of the company's industry, values, and culture in your cover letter.

Spend some time on the company website and take notes on what makes this business interesting to you and why you would want to work there.

Then, explain how your skills align with the company's mission and goals and explain how you could add to their chances of success. This will showcase your interest in the company and help them see if you are a good cultural fit.

Helpful Cover Letter Research:

"I was particularly drawn to HubSpot not only for its industry-leading solutions but also for its exceptional company culture. HubSpot's commitment to employee development and fostering a collaborative environment is evident in its recognition as a top workplace consistently. I strongly believe that my passion for continuous learning, self-motivation, and dedication to contributing to a team will make me a valuable asset to HubSpot."

Unhelpful Cover Letter Research:

"I have been inspired by HubSpot's commitment to inbound marketing and its comprehensive suite of solutions. HubSpot's dedication to providing valuable content and fostering meaningful relationships aligns with my own values and aspirations."

Clear Writing

Your cover letter needs to pack in a lot of important information. But it's also important that your cover letter is clear and concise.

To accomplish this, use professional but easy-to-understand language. Be sure to remove any grammar or spelling errors and avoid lengthy paragraphs and avoid jargon or overly technical language.

You may also want to use bullet points to make your letter easier to skim. Then, proofread your cover letter for clarity or ask a friend to proofread it for you.

  • Guide to Becoming a Better Writer
  • Tips for Simplifying Your Writing

Helpful Cover Letter Writing:

"In addition to my academic accomplishments, I gained valuable practical experience through internships at respected law firms.

Working alongside experienced attorneys, I assisted in providing legal support to clients. This hands-on experience helped me develop a deep understanding of client needs and enhanced my ability to effectively communicate complex legal concepts in a straightforward manner."

Unhelpful Cover Letter Writing:

"Furthermore, as a complement to my academic accomplishments, I have garnered invaluable practical experience through internships at esteemed law firms.

Throughout these placements, I actively collaborated with seasoned attorneys to conduct due diligence and furnish clients with comprehensive legal support. Notably, these experiences fostered a profound comprehension of client necessities, whilst honing my legal acumen to articulately convey intricate legal principles within a lucid and concise framework, adhering to applicable precedents and statutes of limitations."

Genuine Interest and Enthusiasm

Find ways to convey your passion for the role and how excited you are to contribute to the company you're applying to. At the same time, make sure your interest feels authentic and outline how it aligns with your career goals.

Your ultimate goal is an enthusiastic letter that feels honest and leaves a lasting positive impression.

Showing excitement in writing doesn't come naturally for everyone. A few tips that can help you boost the genuine enthusiasm in your letter:

  • Record audio of yourself speaking about the role, then use voice-to-text technology to transcribe and add these sections to your letter.
  • Choose your words carefully .
  • Write in active voice.

Helpful Cover Letter Tone:

"I am genuinely enthusiastic about the prospect of joining [Company/Organization Name] as an accountant. My combination of technical proficiency, eagerness to learn, and strong attention to detail make me an ideal candidate for this role. I am confident that my dedication, reliability, and passion for accounting will contribute to the continued success of your organization."

Unhelpful Cover Letter Tone:

"Honestly, I can hardly contain my excitement when it comes to reconciliations, financial statement analysis, and tax regulations! Engaging in spirited discussions with professors and classmates has allowed me to foster an unbreakable bond with the fascinating world of accounting, and I'm positively bursting with enthusiasm at the prospect of applying my skills in a professional setting."

Memorable Conclusion

End your cover letter on a strong note. Summarize your top qualifications, restate your interest in the position, and express your interest in future communication.

Then, thank your reader for their time and consideration and include your contact information for easy follow-up.

To make your conclusion memorable, think about what parts of your letter you'd most like the hiring manager to keep top of mind. Then, consider your word choice and phrasing. If you're feeling stuck, this list of ways to close an email can help.

Helpful Cover Letter Conclusion:

"Thank you for considering my application. I am excited about the opportunity to further discuss how my qualifications align with the needs of Greenpeace. Please feel free to contact me at your convenience to arrange an interview.

Together, let's make a lasting impact on our planet.

[Your Name]"

Unhelpful Cover Letter Conclusion:

"Thank you for considering my application. I look forward to the possibility of discussing my qualifications further and how I can contribute to Greenpeace's mission. Please feel free to contact me at your convenience to arrange an interview.

I’d like to add another stage to the job search: experimentation.

In today’s competitive landscape, it’s so easy to feel defeated, less-than-good-enough, or like giving up your job search.

But don’t let the process become so monotonous. Have fun discovering the qualitative data I’ve discussed here — then, have even more by getting creative with your cover letter composition.

I certainly can’t guarantee that every prospective employer will respond positively — or at all — to even the most unique, compelling cover letter. But the one that’s right for you will.

So, get inspired by these examples and templates. Write an incredible cover letter that shows the hiring team at your dream job exactly who you are.

Editor's note: This post was originally published in October 2020 and has been updated for comprehensiveness. This article was written by a human, but our team uses AI in our editorial process. Check out our full disclosure to learn more about how we use AI.

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Customer Service Cover Letter Examples to Land the Perfect Job

Customer Service Cover Letter Examples to Land the Perfect Job

To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills. 

Don’t know where to start? 

Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out from the crowd. 

Ready to make a great first impression? 

7 Customer Service Cover Letter Examples 

Customer service is a broad department that encompasses different roles and skills. Whether you are an intern looking to land your first internship opportunity or someone looking to climb up the corporate ladder internally, these customer service cover letter samples will offer all the help you need.

Note: Feel free to customize the text per your unique needs. 

1. Customer Service Internship Cover Letter Example 

Dear [Employer’s Name],

I am writing to express my strong interest in the Customer Service Internship opportunity at [Company Name], as advertised on [Where You Found the Job Posting]. As a highly motivated and customer-focused individual, I am eager to contribute my skills and learn from the dedicated team at your company.

What excites me about [Company Name] is your commitment to delivering unparalleled customer experiences and your innovative approach to addressing customer needs. I admire the company’s reputation for excellence and its dedication to continuous improvement, which aligns perfectly with my own values and aspirations.

As a [Course of Study] major at [Your University], I have gained a solid foundation in customer service principles and am excited about the opportunity to apply my academic knowledge in a real-world setting. 

Thank you for considering my application. I am enthusiastic about the possibility of contributing to [Company Name]’s continued success and would welcome the opportunity to discuss how my skills and experiences align with your internship program. You can reach me at [Your Phone Number] or [Your Email Address].

[Your Name]

2. Career Change Cover Letter 

I am writing to express my strong interest in the Customer Service position at [Company Name], as advertised on [Where You Found the Job Posting]. As a professional with a proven track record in sales, I am excited to apply my skills, passion for customer satisfaction, and adaptability to this role.

My background in sales has provided me with valuable experience in understanding customer needs, building rapport, and delivering solutions tailored to individual preferences. This transition to customer service allows me to shift my focus from sales targets to a more customer-centric approach, where I can leverage my strong interpersonal and problem-solving skills.

What drew me to [Company Name] is its reputation for exceptional customer service and its commitment to creating positive customer experiences. 

As I transition into a customer service role, I am enthusiastic about embracing new challenges, expanding my skill set, and contributing to [Company Name]’s reputation for superior customer support. I look forward to the opportunity to discuss how my unique combination of sales expertise and customer service aspirations can benefit your team.

Thank you for considering my application. Please feel free to reach me at [Your Phone Number] or [Your Email Address] to arrange an interview. 

3. Customer Service Cover Letter Highlighting a Pain Point 

I am writing to express my strong interest in the Customer Service position at [Company Name], as advertised on [Where You Found the Job Posting]. Having conducted research on your company and its customer service operations, I have identified an opportunity to address a pain point that your support team may be facing.

In my previous role as a Customer Service Representative at [Your Previous Company], I encountered a situation similar to what I believe your support team may be experiencing. The challenge involved streamlining the response process to customer inquiries and resolving issues more efficiently, all while maintaining the high level of service that your company is known for.

To address this, I implemented a new workflow that utilized a customer service software platform to automate routine responses to frequently asked questions. By developing a comprehensive knowledge base and optimizing the use of chatbots, we were able to free up valuable support team time, reducing response times, and improving overall customer satisfaction.

I am confident that my experience in resolving a similar pain point, combined with my strong communication skills and a passion for delivering top-tier customer service, can significantly benefit your team.

Thank you for considering my application. I am excited about the opportunity to discuss how I can contribute to resolving this issue and further improving customer service at [Company Name]. You can reach me at [Your Phone Number] or [Your Email Address] to schedule an interview.

4. Post-Phone Call Customer Service Cover Letter 

Dear [HR Manager’s Name],

I hope this letter finds you well. I would like to express my sincere gratitude for our recent phone call to discuss the Customer Service Representative position at [Company Name]. I greatly appreciate the opportunity to learn more about the role and the company’s commitment to exceptional customer service.

After our conversation, I am even more enthusiastic about the possibility of joining [Company Name] as a Customer Service Representative. Our discussion reinforced my belief that this role aligns perfectly with my background and aspirations. 

As requested, I am attaching my updated resume to this email. It provides a comprehensive overview of my qualifications and experiences that make me a strong candidate for this position. I believe my [Mention Relevant Skills or Experiences] will allow me to excel in providing outstanding support to [Company Name]’s valued customers.

I am excited about the prospect of contributing to your team, and I look forward to the opportunity to showcase my dedication to this role in a formal interview. 

Please feel free to reach out to me at [Your Phone Number] or [Your Email Address] to schedule the next steps.

5. Employee Referral Cover Letter Example 

I am writing to express my strong interest in the Customer Service position at [Company Name], as referred to me by [Referring Employee’s Name], a dedicated member of your customer service team. 

With a background in customer service and a strong recommendation from [Referring Employee’s Name], I am eager to contribute my skills and experiences to [Company Name]. Our conversations about [Specific Aspects of the Company or Role Discussed] have only reinforced my belief that your company is the ideal place for me to apply my passion for outstanding customer support.

As an active and resourceful customer service professional, I am confident that my skills, including [Mention Relevant Skills or Experiences], align perfectly with your team’s values and objectives. 

I have attached my resume for your review, which provides a comprehensive overview of my qualifications and experiences. I look forward to the chance to participate in an interview and showcase my potential to contribute to [Company Name] continued success in delivering top-notch customer service.

Thank you for considering my application. Please feel free to reach out to me at [Your Phone Number] or [Your Email Address] to coordinate the next steps.

6. Customer Service Cover Letter for an Internal Position 

Dear [Supervisor’s Name],

I am writing to express my strong interest in the [Name of Position] opportunity within the Customer Service department at [Company Name]. With [Number of Years] years of dedicated service as a Customer Service Representative and a deep commitment to our company’s values, I am excited to be considered for this internal promotion.

My journey within [Company Name] has been marked by a relentless pursuit of excellence in customer service and a consistent track record of exceeding expectations. I believe that this [New Position] presents a unique opportunity for me to contribute to our team’s success in a more substantial way. 

In my current role as a Customer Service Representative, I have consistently demonstrated the ability to [Mention Key Achievements or Responsibilities] and effectively contribute to our team’s goals. I am committed to embracing the responsibilities and challenges of this role with dedication and enthusiasm.

I have attached my updated resume, which highlights my qualifications and accomplishments, for your review. I look forward to the opportunity to discuss my candidacy in greater detail, should you deem it appropriate. Please do not hesitate to reach out to me at [Your Phone Number] or [Your Email Address] to coordinate the next steps.

Thank you for considering my application. 

7. Customer Service Manager Cover Letter Example 

I am writing to express my strong interest in the Customer Service Manager position at [Company Name], as advertised on [Where You Found the Job Posting]. With a proven track record in leading high-performing customer service teams and a passion for delivering exceptional customer experiences, I am enthusiastic about the opportunity.

In my previous role as a Customer Service Supervisor at [Previous Company Name], I successfully led a team of [Number of Team Members]. I introduced new training programs and strategies that improved staff performance and customer interactions, resulting in a [X]% increase in overall customer satisfaction ratings.

As a result of my experience, I have honed my skills in team leadership, performance management, and the ability to navigate challenging customer situations with professionalism and empathy. I am also well-versed in utilizing customer service software and tools to optimize support operations.

I am excited about the prospect of leading your customer service team, implementing strategies for further improving service quality, and contributing to the company’s continued success.

I have attached my resume, which provides more detailed information about my qualifications and achievements. I welcome the opportunity to discuss how my experiences align with your team’s needs and goals in more detail. 

Thank you for considering my application. You can reach me at [Your Phone Number] or [Your Email Address].

How to Write a Cover Letter for Customer Service

Writing an effective cover letter for a customer service position is crucial as it can help you stand out and make a strong impression on potential employers. 

Here’s a step-by-step guide on how to write a cover letter for a customer service job:

1. Format Your Cover Letter

Use a professional format with your name, address, and contact information at the top, followed by the date and the employer’s contact information.

Address the letter to a specific person whenever possible. If you don’t have a name, you can use a general salutation like “Dear Hiring Manager.”

2. Start With a Strong Opening Paragraph

In the first paragraph, mention the specific position you are applying for and how you learned about the job opening (e.g., a job posting, company website, referral, etc.).

It’s also important to briefly express your enthusiasm for the role and the company. This will make the hiring manager think you really value the position and wish to make the most of the job opportunity. 

3. Highlight Your Qualifications & Skills 

In the second and third paragraphs, emphasize your relevant skills and experiences. Focus on the following key points:

  • Customer Service  Skills: Mention your ability to communicate effectively, handle customer inquiries and complaints, and resolve issues.
  • Relevant Experience: Describe any prior customer service roles, including where you worked and for how long.
  • Problem-Solving Abilities: Give examples of how you’ve resolved customer issues or improved processes.
  • Soft skills: Mention your interpersonal skills, patience, empathy, and ability to work in a team.
  • Technical Skills: If the job requires specific software or tools, highlight your proficiency in using them. You can even mention any technical certifications if applicable. 

In addition to this, you can even showcase specific examples to demonstrate your abilities, such as a situation where you successfully resolved a challenging customer issue or received positive feedback from customers. This is a great way to get an edge over other candidates. 

4. Explain Your Motivation

In the fourth paragraph, explain why you are interested in working for this particular company. Mention any values, mission, or accomplishments that align with your own career goals and values.

Hiring managers always look for candidates who show great enthusiasm for a role and know the company’s values and objectives inside out. 

5. Conclude Professionally

In the final paragraph, express your interest in discussing your qualifications further in an interview. You can also provide your contact information and availability for an interview.

Thank the employer for considering your application and express your eagerness to hear from them.

Use a closing like “Sincerely” or “Yours faithfully,” followed by your typed name and signature for a printed letter.

6. Proofread and Edit Your Cover Letter 

Carefully proofread your cover letter for any grammatical or spelling errors. It’s also important to check for clarity and coherence in your writing.

Try to keep the content concise, as HR professionals or hiring managers do not usually have the time to scan through each and every detail. Your cover letter should ideally be no more than one page in length.

Once you are happy with your cover letter, save it as a PDF or Word document and attach it to your job application. 

5 Cover Letter Best Practices You Should Know

Let’s explore some best practices that can put you in the best position to receive an interview call. 

1. Personalize Your Cover Letter 

Tailoring your cover letter is crucial as it demonstrates your genuine interest in the specific job and company. 

For this, research the company and the specific job position in consideration. If the company has posted the job on LinkedIn or any other job portal, go through the job description and try to understand the specific skills they need. 

It’s important to mention how your skills and experiences align with the job requirements. You can even refer to the company’s values or recent accomplishments to showcase your knowledge and enthusiasm.

2. Throw In Keywords From the Job Description 

Numerous employers utilize software to screen resumes for relevant keywords, assessing the alignment of qualifications in resumes and cover letters with the desired skills and experience. 

As a result, your cover letter should include phrases identified in the job description, provided they genuinely correspond to your qualifications and strengths. 

For instance, some popular keywords can be role-based (customer service agent, customer service manager, etc.), skill-based (customer handling, complaint management, phone support, etc.), or software-specific ( help desk software , shared inbox software , social media management tools, etc.)

Also, while crafting your application, meticulously examine the job advertisement for prerequisites such as educational qualifications, years of experience, technical proficiencies, communication skills, and project management background.

3. Highlight Your Achievements

It’s essential to emphasize your specific accomplishments in previous customer service roles. 

In your cover letter body, you can mention instances where you’ve gone above and beyond, such as exceeding performance targets, receiving positive customer feedback, or implementing strategies that improve customer satisfaction. 

By showcasing your achievements in your previous or current employment, you provide concrete evidence of your abilities and your potential to contribute positively to the company’s success. 

4. Provide a Strong Call to Action (CTA)

The closing of your cover letter is an opportunity to express your enthusiasm for the role and your eagerness to discuss your qualifications further in an interview. 

A strong call to action, such as “ I look forward to the opportunity to interview with you and discuss how my skills can benefit your team ,” conveys your proactive approach. 

Don’t forget to provide your contact information, making it easy for the employer to reach out for further discussions. This shows your readiness and willingness to take the next steps in the hiring process.

5. Be Mindful of the “Dont’s”

Once you get your head around what to include in your cover letter, it’s equally important to know what you shouldn’t be doing. Here are some “dont’s” you can follow: 

  • Don’t overshare — While it’s acceptable to add a healthy dose of personality to your cover letter, remember to maintain a primary focus on your professional background. Share pertinent details and omit personal information unrelated to your job performance.
  • Don’t over-praise yourself — Employers anticipate candidates to showcase their strengths and accomplishments in their cover letters. However, rather than making grandiose claims like being the “world’s best customer service agent” or a “CX superhero,” provide concrete evidence of your value and impact. Remember that confidence is acceptable as long as it’s substantiated by facts.
  • Avoid making demands — Concentrate on illustrating how you can contribute to the employer’s goals rather than specifying what you expect to receive from the company. Mentioning salary requirements or benefits prematurely, especially before reaching the interview stage, can be presumptuous and unappealing.
  • Don’t skip important directions — Job listings often include specific guidelines, such as submitting documents in a particular format or referencing the job title or requisition number. Prior to sending your application, review the job posting carefully to ensure you’ve complied with all the employer’s instructions, preventing any potential concerns or issues.

Get Hired Today!

Many job seekers view the task of crafting a customer service cover letter as an afterthought once their resume is submitted, or they neglect it altogether. 

However, it serves as a prime chance to establish a positive initial impression and demonstrate why you are an excellent candidate for the position. Don’t overlook this valuable opportunity; personalize your letter to suit the job position, include keywords from the job description, and provide a strong CTA. 

No matter which team you join, we are sure you don’t want to get caught up in manual and repetitive tasks. ProProfs Help Desk is a cloud-based ticketing solution that comes with powerful automation features like canned responses, automated ticket routing, chatbots, etc., so you can always delight your audience with speedy service. 

Explore this small FAQ section to get instant answers to your queries. 

Learn More About Customer Service Cover Letters

What is the importance of a customer service cover letter.

A customer service cover letter is essential as it provides a personalized introduction, allowing candidates to showcase their enthusiasm, specific qualifications, and how their skills align with the company’s needs. It serves as a valuable tool to make a compelling case for why they are the ideal fit for the customer service role.

How long should a customer service cover letter be?

A customer service cover letter should typically be concise and focused, ideally spanning one page. Aim for around 250 to 400 words, ensuring it is long enough to convey your qualifications and enthusiasm yet crisp to maintain the reader’s interest.

What should be included in a customer service cover letter?

A cover letter should cover the following points: 

  • Personalized introduction
  • Enthusiasm for the role and company
  • Brief mention of key skills and achievements 
  • Connection between past experiences and the Job
  • Call to action expressing eagerness for an interview

Jared Cornell

About the author

Jared cornell.

Jared is a customer support expert. He has been published in CrazyEgg , CoSchedule , and CXL . As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter , Facebook , and LinkedIn

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Customer Service Cover Letter

Adapt this job-winning customer service cover letter for your own use.

This customer service resume cover letter is designed to grab the reader's attention and ensure that your application gets proper consideration.

best cover letter for customer service job

A well written cover letter is perhaps the single most important document of your job search. A resume without a cover letter often just gets thrown out. Take the time to showcase your enthusiasm and expertise by writing a convincing cover letter for the customer service job opportunity.

SAMPLE CUSTOMER SERVICE COVER LETTER

Your Name Your Address Your Contact details (phone and email) Date Mr Joe Smith Human Resources Manager ABC Company 15 South Parkway Long Island, NY 11551

Dear Mr Smith

I am very interested in the customer service position you recently advertised. I believe I have the necessary qualifications and skills to successfully fulfill your requirements.

As you review my enclosed resume you will see that I have extensive experience as a customer service specialist in the XYZ services industry where I was responsible for tracking, monitoring, reviewing and processing account and market-related data.

I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions.

My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills.

My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction.

Your recent acquisition of XYZ Company has made you one of the biggest companies in this field and I am confident that I can make a positive contribution to your team.

I would welcome the opportunity to meet with you for an in-depth discussion and am available for an interview at your earliest convenience.  Please contact me via phone or email to arrange a time and date for us to meet.

Thank you for your time and consideration and I look forward to speaking with you soon.

Jack Jobseeker

Your Customer Service Resume

Writing a resume? Use the customer service resume template to develop a well-structured resume.

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Including the right keywords in your customer service cover letter and resume will ensure your resume gets past the applicant tracking system and outperforms the competition. Find out all about customer service keywords for resumes

How do I write a customer service resume with little or no experience?

Writing an entry level job application is always a challenge. Use this sample Entry Level Customer Service Resume to submit a persuasive job application. Excellent entry level job application resources.

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Your Customer Service Cover Letter

When writing your customer service cover letter address the prospective employer by his or her name. Focus on how your strengths and skills meet the job and company requirements.

Be confident about your abilities and highlight your dedication to excellent customer service.

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The Finest Cover Letter Examples For Customer Service

Elena Prokopets

The first step in landing an interview for a great job in the customer service industry is submitting an impressive resume and cover letter .

How do you define “impressive”? Well, your cover letter should instantly grab the attention of the hiring manager by demonstrating that you are a good fit for the position and are enthusiastic about pursuing the opportunity.

This guide will teach you how you can project that impression with your writing, plus share a couple more tips to help you land the coveted interview! 

What Should a Customer Service Cover Letter Include?

Your customer service cover letter should contain all of the standard elements expected in a well-written business letter. This includes your contact information, a proper salutation using the name of the contact person (research this!), a catchy introductory paragraph, a powerful summary statement, and a professional-sounding closing.

More specifically, a convincing customer service letter should communicate three major points:

  • Your level of experience and most marketable skills 
  • Past achievements and accomplishments
  • Personal tidbits, showing why you are a great cultural fit 

If you nail the above, you’d likely get a green light to the next hiring round!

Customer Service Cover Letter Examples

cover letter example for customer service

Download cover letter (.docx)

Customer Service Manager Cover Letter Example (text version)

Dear Mr. Bryant,

I read your job listing for a customer service supervisor with great interest. I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive. I understand that hiring the right customer service representatives is extraordinarily important and that hiring the right supervisors is even more.

I believe that my decade of experience in the customer service and hospitality fields makes me uniquely qualified to take on the challenges of this position. I have worked in multiple positions where I have employed my customer service skills both face to face, online, and over the phone. I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I believe that customer service and support plays an integral role in sales and customer retention.

In my most recent position as evening supervisor of the customer support team at Major Retailer, I oversee a team of 10 on-site representative and 15 remote employees. We deliver both online and telephone support services. I also act as the administrator of our automated telephone support system the XYZ telephony 3000.

In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor. I have also received two commendations for increasing the speed of which customer service calls are resolved by 5% overall, and for achieving the highest rate of support agent retention in the midwest. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with ABC Corporation.

Prior to my work at Major Retailer, I held several positions that required customer service skills. These were largely in the hospitality industry where I worked as a concierge at both Hotel Chain A and Hotel Chain B. It was in these positions that I learned the power of creating amazing experiences for customers.

In closing, I believe I have the skills and experience needed to execute the duties of this position. I am committed to customer service, and providing support to your valued customers. I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I would love to meet with you.

Sincerely, Margaret O’Brien

Entry-Level Customer Service Cover Letter Example

Dear, Ms. Adeline Schmidt,

I am writing to you in regards to the job position for customer service representative that is currently open at Paramounts Inc. I’d be delighted to be considered for this position and strongly believe that your company will benefit from my strong interpersonal skills and commitment to high standards of customer service. 

My past experiences include but are not limited to working in a warehouse environment where I would consistently deliver packaged goods to consumers in a friendly and time-efficient manner. Working behind the counter of a local neighborhood deli, where I would communicate with customers to determine the needs of their order. As well as working for a customer service phone line, where I was able to help customers solve issues that they were unable to work out on their own. 

In addition to these experiences, I am also highly capable of recordkeeping and transactions’ organization, communicating with others, and showing a consistent and professional demeanor in the workplace. 

With all of these aspects considered, I have high hopes that you can consider me for a position with your company. If required, please feel free to contact me at any point in time to discuss my potential employment. I hope that the enclosed resume that I have included with this letter will bring to light any requirements I hold that you may be looking for. 

Sincerely Adelaide Kemp

Customer Service Rep Cover Letter Example 

To the desk of Ms. Adrianna Blake,

I wish to take a moment to thank you for considering me for the position of customer service representative. For the last two years, I have been working as a specialist in customer care for the satellite office of Diamond Internet and Television services. During the time I spent working for this company, I have managed to develop a wide range of skills that I believe will make me suitable for the position that had been advertised. 

During my time at my previous job, I have developed the following skills:

  • Live Chat support (using ZenDesk software)
  • Real-time phone support 
  • Lead qualifications and cold calling 
  • Cross-sells and upsells to existing customers 

I was also responsible for conducting phone customer satisfaction surveys of Diamond Telecom customer base, conducting assessments, and inquiring into the reasons for lower ratings. Then, I completed detailed reports for the company’s Customer Success teams. 

My experience at Diamond has also allowed me to develop my interpersonal skills and develop a high level of emotional intelligence and resilience. 

I hope that this letter and enclosed resume will assure you that I will be an excellent fit for your company. I look forward to discussing the potential of my employment in the future. Once again, thank you for the opportunity. 

Sincerely, Alexander Lyman

How to Write a Customer Service Cover Letter

Okay, you now have an idea of how a great customer service cover letter looks like. Now’s your turn to churn out one, or better several! 

Here are step-by-step instructions for writing a compelling customer service cover letter:  

  • Start from the middle — the cover letter body. This is the main part of your letter, so give it the most thought first. 
  • Briefly explain your background and core skills. Use the job posting as your guide and incorporate the “keywords” from it to describe your main skills and experiences. Years of experience, the names of customer service related computer systems, and industry-recognized training programs are useful keywords that often get a positive response.
  • Add “ power words ” to your narrative. Use strong verbs and adjectives to describe your duties, accomplishments, and personal traits.
  • Don’t forget about soft skills . Keep in mind that a good customer service professional has empathy, great listening skills, the ability to resolve conflict, and the ability to deal with angry customers without taking things personally. A customer service professional seeking a management or supervisor position must also show that they can motivate others, provide constructive criticism, and coaching.
  • Round up with a call-to-action. Close your cover letter with a short statement, prompting further action such as reaching out to you for further information. Alternatively, you can state your availability for the interview. Then thank the reader and sign off.
  • Work on your opening paragraph.  Get back to the beginning and add a compelling opening for your cover letter. State the position you are after, as it is written in the job description, and share your elevator pitch .  
  • Edit and polish. Give your cover letter another unemotional read. Trim some sentences, check for typos, and verify that you’ve addressed all the instructions from the job posting. 

What Are 3 Important Qualities of Customer Service?

The top three most important qualities for a great customer service representative are:

  • Strong listening and communication skills
  • Empathy and compassion 
  • Mental resilience 

Yes, these are all soft skills. But the truth is that many companies are willing to train you to use their customer support software and phone systems for example, but they don’t have the time or willingness to nurture the soft skills that you may or may not possess. 

Final Thoughts

You’ll notice that the first customer service letter above does several things. It outlines technical experience, shows that Margaret has many of the soft skills required in customer service, demonstrates that she is technically proficient, and quantifies her achievements.

You can use this sample as a reference as you write your letter replacing the details here with your own information. Feel free to combine our letter with a resume you can create from one of our many free templates the next time you apply for a customer support position!

Updated on September 2021.

cover letter for customer service

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

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Entry Level Customer Service Cover Letter Example

Cover Letter Examples

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You should start your Entry Level Customer Service cover letter by addressing the hiring manager directly, if their name is available. Then, introduce yourself and briefly mention the position you're applying for. You should also include a compelling reason why you're interested in the role and the company. For example, you could say, "Dear [Hiring Manager's Name], my name is [Your Name] and I am applying for the Entry Level Customer Service position at [Company's Name]. I am particularly drawn to your company because of its commitment to excellent customer service, and I believe my skills and passion for helping others make me a strong candidate for this role." This approach shows that you've done your research and are genuinely interested in the company.

The best way for Entry Level Customer Services to end a cover letter is by expressing gratitude for the opportunity and showing enthusiasm for the potential of joining the team. For example, "Thank you for considering my application. I am eager to bring my passion for customer service to your team and I am confident that my skills and enthusiasm make me a strong candidate for this position." It's also important to include a call to action, such as "I look forward to the possibility of discussing my application with you further." This shows initiative and interest in moving forward with the process. Always end with a professional closing like "Sincerely" or "Best regards," followed by your name.

An entry-level customer service representative should include the following elements in their cover letter: 1. Contact Information: Start with your name, address, phone number, and email address at the top of the cover letter. 2. Professional Greeting: Address the hiring manager by their name if it's known. If not, use a professional greeting like "Dear Hiring Manager". 3. Introduction: Briefly introduce yourself, mention the position you're applying for, and where you found the job listing. 4. Relevant Skills: Highlight the skills that are relevant to the job description. As a customer service representative, these might include communication skills, problem-solving abilities, and experience with customer relationship management (CRM) software. 5. Experience and Achievements: Even if you're applying for an entry-level position, you can still highlight relevant experiences. These could be from internships, part-time jobs, or volunteer work. Focus on achievements or responsibilities that demonstrate your customer service skills. 6. Enthusiasm for the Role: Show your enthusiasm for the role and the company. Explain why you're interested in customer service and how you can contribute to the company's success. 7. Closing: In the closing paragraph, thank the hiring manager for their time and express your interest in the opportunity to discuss the role further in an interview. 8. Professional Closing: End the letter with a professional closing like "Sincerely" or "Best regards", followed by your full name. Remember, the cover letter should complement your resume, not duplicate it. It's your chance to tell a story about why you're the right fit for the role. Be sure to tailor each cover letter to the specific job and company you're applying to.

Related Cover Letters for Entry Level Customer Service

Customer service associate cover letter.

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Customer Service Relations Cover Letter

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Beginner Level Customer Service Cover Letter

beginner level customer service cover letter

Related Resumes for Entry Level Customer Service

Customer service associate resume example.

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Customer Service Representative Resume Example

Customer service coordinator resume example, customer service intern resume example, customer support specialist resume example, call center resume example.

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Customer Service Relations Resume Example

Beginner level customer service resume example, try our ai-powered resume builder.

entry level customer service cover letter

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COMMENTS

  1. Customer Service Cover Letter Example & Free Template

    Written By Ida Pettersson Reviewed By Conrad Benz Write a job-winning cover letter for customer service work by downloading any of our customer service cover letter examples and using it as a template when you write your own. We also provide three tips specifically for writing a good CSR cover letter. December 25, 2023 Build My Cover Letter Now 4.3

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    My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

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    Whether you're looking to begin your career in customer service or you're a seasoned customer service representative who is considering different career path options, crafting a professional cover letter is an excellent way to impress hiring managers.

  4. Crafting an Effective Customer Service Cover Letter: Examples and Tips

    Written By Larry Barker • February 7, 2024 After doing a fair bit of online research, you've found a customer service job that meets all your requirements. You're pretty confident you're a good fit, your customer support resume is on point, and you're ready to apply. Then, as you fill in the online form, you realize you can add a cover letter.

  5. Customer Service Representative Cover Letter

    Categories: Customer Service 5/5 Looking for a job in customer service? In order to succeed, you need a cover letter that highlights your skills and experience in the industry. Check out these customer service representative cover letter examples to get started.

  6. Customer Service Cover Letter Examples & Ready Templates

    11/08/2023 Customer Service Cover Letter Examples & Ready Templates Not sure what to do to make your customer service representative cover letter outperform all other candidates? Find out from this guide. Michael Tomaszewski, CPRW Career Expert Wow, you've just found the job. It's perfect for you.

  7. Customer Service Cover Letter Example (+ Full Guide for 2024)

    #1. Put Contact Information in the Header You should always start your customer service cover letter with your contact information. This should be placed in your cover letter's header, just like on your resume. Here's what you should include: First and Last Name. Your full name should always be at the top of the page. Professional Title.

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    Blog 01 Mar 2023 Laura Lorta Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates) 6 Gmail Pinterest Are you looking to land more job offers in Customer Service? A great cover letter will be key.

  9. Customer Service Cover Letter Examples & Tips for 2024

    Tom Gerencer, CPRW Career Expert Updated: January 03, 2024 Our customers have been hired by: Table of Contents As a future customer service star, you're eager to showcase your empathy and problem-solving skills. But before you can start turning frowns upside down, you need a cover letter that'll wow hiring managers.

  10. 5 Customer Service Cover Letter Examples for 2024

    Stephen Greet January 6, 2024 Customer service professionals do far more than answer questions—they're salespeople, technicians, administrators, and problem solvers. They straddle the line between company and customer, meeting company goals, resolving conflicts, and satisfying customers with each interaction.

  11. Customer Service Cover Letter Example [20+ Tips]

    Here's how to write a customer service cover letter for your job application: 1. Use the Correct Customer Service Cover Letter Format. Set one-inch margins on all sides of the page. Use single or 1.15 line spacing for the best cover letter format. Choose an elegant font in 11pt to 12pt size.

  12. How To Write a Customer Service Cover Letter (With Examples)

    Indeed Editorial Team Updated 17 May 2023 Image description If you're thinking about applying for a job in customer service, then a well-written cover letter can contribute to securing the role. A well-written cover letter can display to the recruiter that you possess the necessary skills and personal attributes to be effective in the role.

  13. Customer Service Representative Cover Letter Examples and Templates for

    When writing your customer service representative cover letter, focus on how you can keep clients engaged and satisfied with the hiring company's products or services.Also, emphasize your related skills like conflict resolution, payment processing, or fast problem-solving.. This guide will help you write a cover letter that gets you interviews for your next job as a customer service ...

  14. Professional Customer Service Cover Letter Examples

    Our industry-specific cover letter examples can help you build your customer cover letter in just minutes. Just click on any of the templates below and customize them to fit your own needs. With these cover letter examples, you'll be ready to land more interviews, get more offers, and land the job you're looking for sooner.

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    Home Cover Letter Examples Customer Service Cover Letter Example Best customer service cover letter examples By Kellie Hanna, CPRW, Career Advice Expert Last Updated: September 15, 2023 Build my cover letter EXCELLENT 8684 reviews on 30% higher chance of getting a job 42% higher response rate from recruiters

  16. The 23 Best Cover Letter Examples: What They Got Right

    This cover letter example does an excellent job of building rapport with the employer. Despite not getting hired for previous roles they applied for at HubSpot, the writer conveys exactly why they are right for this role. Read more: Customer Service Cover Letter Tips. 3. The Cover Letter with H.E.A.R.T.

  17. Customer Service Representative Cover Letter Examples (2024)

    Customer Service Cover Letter. Marketing Intern Cover Letter. Marketing Manager Cover Letter. Product Manager Cover Letter. Retail Cover Letter. Sales Associate Cover Letter. Sales Cover Letter. To start off with, let's have a look at our two customer service representative cover letter examples.

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    1. Customer Service Internship Cover Letter Example. Dear [Employer's Name], I am writing to express my strong interest in the Customer Service Internship opportunity at [Company Name], as advertised on [Where You Found the Job Posting]. As a highly motivated and customer-focused individual, I am eager to contribute my skills and learn from ...

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    Date. Mr Joe Smith. Human Resources Manager. ABC Company. 15 South Parkway. Long Island, NY 11551. Dear Mr Smith. I am very interested in the customer service position you recently advertised. I believe I have the necessary qualifications and skills to successfully fulfill your requirements.

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    By Monster Contributor A good cover letter will show hiring managers that you understand exactly what they need from their customer-facing teams and boosts your chances of being invited in to interview for a customer service job. If you need help writing your customer service cover letter, you've come to the right place.

  21. The Finest Cover Letter Examples For Customer Service

    Customer Service Manager Cover Letter Example (text version) Dear Mr. Bryant, I read your job listing for a customer service supervisor with great interest. I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive.

  22. Customer Service Representative Cover Letter Examples

    With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available.

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    2. A Clear Pitch. Use the next few paragraphs of your cover letter to "hit them with the strongest results you have that are aligned with the opportunity," Godfred says. Ryan Kahn —Muse career coach and founder of The Hired Group —calls this your pitch.

  24. 2024 Entry Level Customer Service Cover Letter Example (+Free Tools

    An entry-level customer service representative should include the following elements in their cover letter: 1. Contact Information: Start with your name, address, phone number, and email address at the top of the cover letter. 2. Professional Greeting: Address the hiring manager by their name if it's known.